IT Service Desk Technician

FIRST STATE BANK•Saint Clair Shores, MI

10d•Onsite

About The Position

Provides internal customer service to computer users and provides backup assistance to IT staff. Identifies, researches, and resolves technical issues. Performs installation, configuration and upgrades for network PCs, mobile devices, network attached devices, and server applications.

Requirements

Excellent communication, organization, and written skills
One to Two years of job experience preferred but not required
Knowledge of MS Windows Platform, MS Office Software, and MS Server Platform
Ability to support and maintain end users
Ability to identify and resolve software related issues
Experience in desktop / laptop repair and hardware troubleshooting
Ability to handle various tasks simultaneously
Ability to work interdependently
High school diploma or equivalency (GED)
Specialized training such as that acquired in up to one year of college, technical, vocational, trade or business school
Proficiency using Microsoft Windows / Office and financial institution technology

Responsibilities

Answer helpdesk calls, providing technical support and responsiveness to end users in a timely manner
Track and prioritize incoming IT support requests through the help desk ticketing system.
Respond promptly to support tickets and IT-related inquiries from bank staff
Provide technical assistance and training to end users
Escalate complex issues to relevant IT specialists (network administrators, system administrators, etc.) when necessary.
Assist with user access on Core System (Navigator, Director, Teller, etc.) and Bank's computer systems (Microsoft Active Directory, Azure, etc.)
Assist with new employee workstation / laptop setup and configuration
Assist with workstation imaging and updates
Assist with deploy Microsoft and 3rd party software patches, security updates, and hot fixes
Assist with installs, configures, and support of end user software
Provide support to branches, traveling to and from branch(s) as needed
Provide support for mobile devices and end users
Document technical procedures
Maintain device inventory as well as a listing and description of network and system components
Maintain a courteous and professional relationship with co-workers
Other duties as assigned
Available after hours for support if needed

Benefits

Working with an energetic team focused on making our customers financially successful!
An opportunity to grow your career and do amazing things!
Collaborative and energetic work environment
Incentive program based on performance
Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
Paid time to support your community!
Health, Dental, Vision (Full Time Employees)
401K match and Life Insurance (Full Time/Part Time Employees)
Educational Assistance Program (Full Time/Part Time Employees)
Employee Assistance Program