IT Service Desk Technician

INTRANERVE NEUROSCIENCE•Colorado Springs, CO

1d•Onsite

About The Position

Join a Leader in Healthcare Operations At IntraNerve Neuroscience (INN), we deliver high-quality neuroscience services supported by secure, reliable, and responsive technology. As a Service Desk Support Technician, you will serve as the first point of contact for IT support, working directly with physicians, facility staff, and remote employees across the organization. In this role, you will support day-to-day technology needs in a healthcare environment - configuring and deploying workstations, responding to service desk requests, troubleshooting technical issues, and ensuring users have the tools they need to deliver patient care effectively and securely. Since 2010, INN has been accredited by The Joint Commission and is recognized as a trusted provider of neuroscience services nationwide. Our commitment to compliance, security, and continuous improvement extends to every aspect of our IT operations. What Makes INN Different? Award-Winning Workplace – Recognized for Professional Development, Employee Well-being, and Appreciation Commitment to Excellence – High standards for IT security, system reliability, and operational efficiency Integrity & Professionalism – Ethical practices, accountability, and protection of sensitive information Collaboration & Support – Be part of a collaborative IT team that works together to deliver responsive, reliable technical support Innovation in Healthcare Technology – Ongoing improvements to systems, tools, and support processes Why Consider INN? Privately Owned, Mission-Driven – Focused on quality, compliance, and patient-centered operations rather than corporate bureaucracy Professional Development Opportunities – Build hands-on experience in healthcare IT, security, endpoint management, and service desk operations Meaningful Impact – Directly support clinicians and staff who deliver critical patient services Modern Tools & Infrastructure – Work with Microsoft 365, endpoint management, ticketing systems, and secure healthcare technology environments Competitive Compensation – Pay based on experience and credentials, with a strong overall value proposition If you hold a Security+ certification and have experience as a Service Desk Technician with strong attention to detail and excellent customer service skills, we encourage you to apply. Join an on-site team where your expertise directly supports the success of our healthcare services.

Requirements

Strong attention to detail and commitment to accuracy in all tasks
Ability to organize and prioritize work and manage multiple priorities
Ability to show initiative in scheduling, tracking, and completing assigned tasks on time
Ability to work independently with minimal supervision
Strong communication and customer service skills (both verbal and written)
Strong troubleshooting/technical skills; ability to define, solve, and escalate complex problems
Willingness to learn new technologies, with an ability to perform research and problem-solving independently
Ability to maintain confidentiality of company information
Ability to safeguard electronic Protected Health Information (ePHI)
Ability to accept constructive guidance and direction from peers; demonstrating active listening.
Ability to interact with internal and external clients of various abilities and technological sophistication in an effective and polite manner
Knowledge of computer hardware and troubleshooting
Basic knowledge of networking concepts and devices
Prolonged periods of sitting at a desk and working on a computer
Manual dexterity required for keyboarding and other manual tasks
Must be able to lift up to 50 lbs at a time
At least one CompTIA certification - A+, Network+, or Security+ (Required)

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or a related field (Preferred)
1+ years of relevant IT experience or equivalent combination of education and hands-on technical support experience (Preferred)
Customer service experience (preferred)
Experience with Microsoft 365 applications and basic administration (Preferred)

Responsibilities

Acts as first line of support for IT related issues
Track and escalate support tickets
Assist with company inventory and asset tracking
Perform Information Technology orientations and provide technical assistance to staff
Provision/deprovision company accounts as needed
Build and configure computer workstations
Prepare and ship technology equipment
Provide onsite and remote support to all company staff
Assists with account audits
Participates in weekly on-call rotation
Coordinates with HR and department managers to ensure timely IT setup for new hires and deactivation for exiting employees
Other duties/special projects as assigned