(1114958) Sr. IT Project/Program Manager - Application Program Management

Diversified Services Network, Inc.•Chicago, IL

3d•$100,000 - $124,800•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager for its Application Program Management team. The role is based in Chicago, IL or Peoria, IL, on a hybrid schedule. The position leads project teams developing software solutions that integrate common services across the application portfolio and enterprise systems used by customers and business partners. The manager is accountable for successful project delivery on time, within budget, and to quality expectations, guiding work from concept and development through prototype, pilot, implementation, and follow-up.

Requirements

Bachelor’s degree and 8+ years of experience, or a master’s degree and 6+ years of experience.
At least 6 years of experience managing projects from inception through completion, leading teams, driving alignment, and establishing project direction.
Proven experience leading end-to-end program management in cross-functional, matrixed organizations.
At least 6 years of direct project management experience working with software engineering teams in Agile software development environments, business partners, and product managers.
Experience collaborating with cross-functional teams across multiple business and technical disciplines.
Experience with ticketing and project management systems such as Azure DevOps, Jira, or similar tools.
Strong understanding of project management principles, including project charters, planning, scheduling, scope definition, and project execution; ability to facilitate charter development, scope alignment, and ways of working.
At least 2 years of experience with Azure DevOps (formerly VSTS) and Confluence.
Advanced proficiency in Microsoft Excel, PowerPoint, and Project.
Experience supporting and leading large-scale organizational change management initiatives.
Strong strategic thinking skills and ability to establish alignment, provide direction, and drive teams toward project and organizational objectives.
Excellent interpersonal skills, including handling sensitive issues, building relationships, developing others, and influencing stakeholders inside and outside the department.
Strong project management and team leadership skills, with excellent communication, multitasking, analytical, and organizational abilities.
Strong written, verbal, communication, and presentation skills.

Nice To Haves

Certified Scrum Master (CSM), PMP, Change Management, or Six Sigma Black Belt certification.
Experience serving as a Scrum Master in addition to direct project management experience.
Experience working within large, enterprise-level organizations.
Experience managing or supporting eCommerce applications and projects.
At least 2 years of experience with Power BI.

Responsibilities

Lead project teams in developing software solutions that integrate common services across the application portfolio and enterprise systems.
Ensure projects are delivered on time, within budget, and in accordance with quality expectations.
Plan, coordinate, and execute project activities and manage project team resources.
Manage project charters, communications, metrics, reporting, plans, schedules, and budgets throughout the project lifecycle.
Coordinate cross-functional project teams and provide information from concept and development through prototype, pilot, implementation, and follow-up.
Develop, maintain, and communicate detailed project schedules and timelines using professional project management tools and techniques.
Lead change management and timely decision-making, identifying and addressing project impacts.
Maintain schedules reflecting changes, affected components and functions, milestones, timelines, costs, and completion requirements.
Collaborate with team members across functional disciplines and customers to establish milestones and completion dates.
Monitor progress, identify and communicate issues, coordinate problem resolution, inform stakeholders, and ensure corrective actions are implemented to maintain schedules.
Analyze project issues and recommend solutions, alternatives, and courses of action to support successful delivery.