Sr. IT Platform Manager, Salesforce

American Heart Association•Dallas, TX

1d•Onsite

About The Position

The American Heart Association has an opportunity for a Sr. IT Platform Manager, Salesforce at our National Center office in Dallas, TX. This role is responsible for shaping and advancing the Salesforce platform strategy, so it supports business goals. The position partners closely with the Business Product Owner, stakeholders, and technical teams to translate priorities into a clear product roadmap and ensure the platform evolves in a way that improves user experience, adoption, and business value. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

Bachelor’s degree in business, Information Systems, or related field (MBA or PMP/CSPO preferred).
5+ years of experience as a Product Manager, Business Analyst, or similar role focused on Salesforce (Sales, Service, Marketing, or Experience Clouds).
3-5 years of direct experience working with the Salesforce platform.
Excellent communication, facilitation, and stakeholder engagement skills.
Experience working in cross-functional enterprise environments.

Nice To Haves

Strong understanding of change management principles and organizational readiness planning (e.g., Prosci ADKAR).
Non-profit experience
Salesforce certifications (e.g., Salesforce …..)
Experience with Azure Dev Ops, or other Agile project management tools

Responsibilities

Collaborate with the Business Product Owner(s) to define and maintain the Salesforce product vision, strategy, and multi-year roadmap aligned with organizational goals.
Serve as the primary liaison between business stakeholders and technical teams to ensure clarity on goals, priorities, and impacts.
Serve as one of the Salesforce subject matter experts and partner with other subject matter experts, with emphasis on user centric design, and knowledge of: Households and Account/Contact Relationships, Campaigns and Events, Prospecting, Reports and Dashboards, Personalization, Privacy Center with Preference Manager, Platform and Technical Limitations, Non-profit Success Pack (preferred), AgentForce (preferred), Data360 (preferred), Marketing Cloud (preferred).
Lead product requirements workshops to ensure clarity on features and capabilities to business needs and business objectives.
Collaborate with Salesforce Delivery Teams and Platform Architect to ensure solutions support system scalability, efficiency, and compliance.
Contribute to the preparation and communication of regular feature updates and user adoption metrics.
Partner closely with the Business Product Owner(s) and training teams to develop and maintain a practical plan that supports user adoption.
Monitor adoption, satisfaction and the effectiveness of implemented solutions; continuously iterating to optimize the end user experience in Salesforce.
Define and track KPIs to measure platform adoption, business value, and user satisfaction.
Gather feedback from business stakeholders to inform ongoing platform improvements and roadmap adjustments.