Sr IT Network Engineer

CommonSpirit Health • Englewood, CO

1d • Remote

About The Position

CommonSpirit Health is a large nonprofit Catholic healthcare organization with over 157,000 employees across 24 states, providing integrated health services through clinics, care sites, hospitals, home-based services, and virtual care. The System Engineer job family, which includes the Senior System Engineer role, is responsible for infrastructure/technical planning, implementation, and support activities for systems managed by the CommonSpirit Health Technology Infrastructure team. This involves installing and supporting system hardware and software, performing upgrades, evaluating and installing patches, resolving hardware/software problems, managing backup/recovery, administering technology layers, managing monitoring/alerting, capacity planning, and version management. System Engineers collaborate with architects, infrastructure support, database administrators, and application support teams to ensure quality IT support aligned with CommonSpirit Health's IT standards. The role requires a blend of technical, business, and leadership skills, including understanding business needs, IT infrastructure, architecture, application development, networks, and computer operations, along with strong communication and influencing abilities. The Senior System Engineer specifically demonstrates comprehensive mastery of support platforms and environments, focusing on complex engineering, architectural, and implementation tasks for large and highly complex projects. They also assist with evaluating, designing, and implementing new products and technologies, and serve as an escalation point for Tier 1 and Tier 2 system engineers.

Requirements

• Bachelors Of Arts in Computer Science, Technology, or Business discipline or equivalent experience.
• Minimum of 7 year of professional experience in an IT technical or infrastructure field.
• Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).
• 5-7 years of experience with vendor management.

Nice To Haves

• Experience with IIS, .Net and PowerShell
• Healthcare industry experience.

Responsibilities

• Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards.
• Evaluates and selects appropriate methods and tools in line with agreed policies and standards.
• Implements methods and tools at project and team level including selection and tailoring in line with agreed standards.
• Manages reviews of the benefits and value of methods and tools.
• Identifies and recommends improvements.
• Contributes to organizational policies, standards, and guidelines for methods and tools.
• Coordinates and manages planning of the system and/or acceptance tests.
• Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities.
• Provides advice and guidance on any aspect of test planning and execution.
• Identifies process improvements, and contributes to corporate testing standards and definition of best practice.
• Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
• Conducts post release reviews.
• Ensures release processes and procedures are applied and that releases can be rolled back as needed.
• Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation).
• Demonstrates creativity and takes initiative in problem solving.
• Resolves or facilitates resolution of complex problems for assigned program.
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
• Perform daily production support activities.
• Participate in team on-call rotations.
• Perform patching and code deployments across all environments.
• Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
• Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams.
• Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
• Provide technical leadership and ownership of issues across multiple disciplines and technologies.
• Initiate and facilitates strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development) with oversight from the Principle System Engineer and Management.
• Conduct performance tuning and troubleshooting.
• Build new test and production environments on existing or new hardware as required.
• Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms.
• Identify automation opportunities and implement scripted solutions.
• Identify technical innovation and process improvement opportunities.
• Utilize standard tools and methodology to develop system and support performance metrics.
• Demonstrate potential leadership qualities through team motivation and technical training.
• Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
• Perform crisis management during high-severity operational incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees