Sr IT Engineer VDI

OhioHealth•WORK AT HOME - OHIO, OH

5d•Remote

About The Position

The Sr IT Engineer (VDI) will work to design, deploy, and maintain our virtual desktop infrastructure. You’ll own the health and performance of our virtual desktop and app publishing environment, working closely with infrastructure and security teams to deliver a fast, reliable, and secure remote workspace experience for end users. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Requirements

Bachelor's Degree
8 years technical engineering experience
Administer and maintain our VDI environment built on Omnissa Horizon (formerly VMware Horizon), including pools, golden images, and connection brokers
Manage application publishing and delivery, ensuring apps are packaged, published, and performing reliably across the user base
Design and maintain the underlying VMware infrastructure (vSphere/ESXi, vCenter) supporting the VDI environment
Build and maintain golden images, master templates, and instant/linked clone pools
Monitor VDI performance and capacity, troubleshooting latency, login, and session issues
Manage profile and user data persistence solutions (e.g., App Volumes, Dynamic Environment Manager)
Patch and update golden images and published app packages on a regular cadence
Partner with Security to enforce access policies, MFA, and endpoint compliance for VDI sessions
Document environment architecture, runbooks, and troubleshooting procedures
Evaluate and recommend improvements to the VDI stack as user needs and scale grow

Nice To Haves

Design thinker
Curious & Creative
Able to function in tactical and operational levels
Strong communicator and collaborator
Able to work collaboratively in a highly matrixed environment
Ability to effectively drive people, process, and technology changes
Proven record of effective leadership
Subject Matter Expert
Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment.
Knowledge of regulatory and contractual compliance is beneficial.
Experience leading large, complex projects across multiple functional departments.
Experience in a complex healthcare organization is beneficial.
The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

Responsibilities

Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.