Sr. IT Endpoint Administrator

ISHIR•Euless, TX

3d•Onsite

About The Position

We are seeking an Island Enterprise Browser Administrator to ensure secure, reliable, and fully governed browser operations across DFW's environment. This role supports mission-critical functions—including policy management, Intune/MECM deployment, security integration, and escalation response—which are essential for maintaining compliance, service stability, and user productivity. Given the specialized expertise and immediate operational need, engaging a contractor is the most effective solution, consistent with our business structure and precedent for roles requiring focused technical delivery within a defined time frame. The ideal candidate will bring deep expertise in enterprise browser management, Microsoft Intune/MECM deployment, security integration, and enterprise endpoint management.

Requirements

Experience administering and maintaining the Island Enterprise Browser console.
Experience configuring and managing Island Enterprise Browser policies and configuration baselines.
Experience administering Island Enterprise Browser RBAC and environment segmentation.
Experience implementing Island Enterprise Browser security controls, including DLP restrictions, certificates, site isolation, permissions, extension governance, upload/download controls, watermarking, clipboard restrictions, and file isolation.
Experience deploying and managing Island Enterprise Browser using Microsoft Intune and/or Microsoft MECM (SCCM).
Experience packaging, deploying, and maintaining browser installations, updates, and extensions using IntuneWin, MSI, or EXE deployment methods.
Experience working as an L2/L3 escalation point for Island browser-related incidents, including policy failures, extension issues, installation errors, configuration issues, and performance problems.
Experience integrating Island Enterprise Browser with enterprise security and identity platforms such as Microsoft Entra ID (Azure AD), Okta, and Microsoft Defender for Endpoint.
Experience administering enterprise endpoint devices, including Windows desktops, laptops, and mobile devices, within a Microsoft enterprise environment.
Experience supporting secure, compliant enterprise browser environments in large organizations.
Experience working within enterprise change management processes, including phased deployments, release management, and rollback procedures.
Experience creating and maintaining technical documentation, standard operating procedures (SOPs), knowledge base articles, deployment documentation, and operational runbooks.
Experience using PowerShell scripting to automate browser administration, deployment, or troubleshooting

Responsibilities

Partner closely with Endpoint Engineering, the Technology Solutions Desk, Security, and SNOW Administration teams to deliver a secure, consistent, and reliable browser experience across the organization.
Administer and maintain the Island Enterprise Browser console, including configuration baselines, RBAC, and environment segmentation.
Build, maintain, and enforce enterprise browser security policies, including DLP restrictions, upload/download controls, watermarking, clipboard restrictions, file isolation, site permissions, certificates, site isolation, and extension governance.
Deploy, package, configure, and maintain Island Enterprise Browser installations, updates, and sanctioned extensions using Microsoft Intune and/or Microsoft MECM (SCCM).
Serve as the primary L2/L3 escalation point for Island browser-related incidents, including policy failures, extension issues, installation errors, configuration issues, and performance problems.
Integrate Island Enterprise Browser with enterprise security and identity platforms to support secure access and policy enforcement.
Work in a complex endpoint environment, including cross-platform support, cloud integrations, mobile device management, and advanced security requirements.
Handle day-to-day administration while contributing to long-term endpoint strategy and infrastructure modernization initiatives.
Participate in major incident response, perform root cause analysis (RCA), and coordinate issue resolution with engineering, security, support, and vendor teams.
Develop and maintain operational documentation, deployment guides, runbooks, knowledge base articles, and standard operating procedures.
Produce operational reports and dashboards related to browser adoption, compliance, deployment status, extension health, performance, and incident trends.
Directly support business continuity, cybersecurity resilience, and workforce productivity.
Help close critical gaps in device management, ensure enterprise-wide policy enforcement, and support the organization's long-term digital transformation goals.
Oversee a variety of endpoint devices, including desktops, laptops, mobile devices, and other endpoints, to ensure their reliability, security, and performance.
Implement and maintain endpoint management solutions, resolve complex technical issues, and provide leadership in endpoint management practices.
Oversee and manage project and operational efforts regarding installations, configurations, monitoring, tuning, operating systems, and application software.
Maintain and update policies, procedures, and technical documentation related to areas of responsibility.