Sr. IT Business Analyst (Human Resources)

Bagel Brands•Minneapolis, MN

2d•$75,894 - $126,490

About The Position

The Sr. IT Business Analyst – Human Resources is a Workday specialist within Information Technology and the key liaison among HR, IT, and external vendors. The role owns configuration, delivery, and ongoing technical support for Workday and related HR platforms, translating HR business needs into scalable, tested system solutions and explaining technical matters to business users in clear, non-technical language. The position reports to the Sr. Manager, IT Applications. The role leads project-based Workday work, including business process design, configuration, integration support, testing, and release management. It partners with HR on annual performance, merit, bonus, and open-enrollment cycles and supports technology across the employee lifecycle. The analyst also partners with the Payroll Analyst on the Payroll module, works with IT peers on integrations, security, and access, and participates in Workday governance to align priorities across HR, Payroll, IT, and business leaders. The position provides product ownership and business analysis; designs, tests, implements, and supports solutions; builds reporting and analytics; and contributes to data governance, system security, audit readiness, and employee-data privacy. It also provides production support, leads root-cause analysis for complex issues, supports continuous improvement, and configures and tests AI and automation capabilities within established HR-platform guardrails. The role is based at the listed Caribou Coffee address in Brooklyn Center, Minnesota. Physical demands include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be performed with or without reasonable accommodation.

Requirements

At least 8 years of experience working in a business IT capacity or acting as a liaison with the Information Technology function.
At least 5 years of experience as a Business Analyst or in an application administrator or support analyst role related to packaged business technology systems.
At least 5 years of hands-on experience configuring, maintaining, and administering Workday or other HCM modules, including business process design, condition rules, calculated fields, reporting, releases, and overall platform performance.
Knowledge of the software development life cycle (SDLC) and proficiency in understanding business problems and opportunities in the context of requirements.
Working knowledge of employee-data privacy and compliance obligations, and experience applying data governance, security, and audit controls to HR data.
Strong analytical and problem-solving skills, including translating business needs into clear technical requirements and recommending solutions that balance business priorities, feasibility, and scalability.
Clear communication skills, including explaining technical concepts in non-technical terms and working across teams to build trust, resolve issues, and reach consensus.
Experience with requirements gathering, documentation, and user acceptance testing, and with managing product roadmaps, backlogs, and prioritization against business objectives.
Ability to exercise sound, data-driven judgment and influence strategic direction for assigned projects and products.
Ability to work independently and collaboratively, manage multiple priorities, and lead project workstreams to completion.
Professional and courteous customer service, responsiveness in a fast-paced environment, and ownership of outcomes.
Interest in employee experience and judgment to weigh employee-facing impact against technical, cost, and delivery considerations.
Ability to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, Computer Science, Information Systems, or a related field.
Workday HCM certification in one or more HCM modules.
Familiarity with compensation planning, performance enablement, and benefits file management in Workday or another HR system.
Experience supporting HR transformation or system implementation projects.
Experience with employee experience, engagement or pulse survey, or recognition platforms.
Familiarity with reporting and analytics tools such as Power BI or Tableau, and with tiered HR service delivery models.
Experience in a business or IT capacity for a multi-unit retail, food service, or hospitality company, including location-based organizational structures, predominantly hourly workforces, and related scheduling, time-tracking, and wage-compliance workflows.
Experience with Tier I/II business systems such as HCM, ERP, or POS.
Certified Business Analysis Professional (CBAP) certification.

Responsibilities

Own technical accountability for Workday and closely related HR platforms, ensuring configuration and delivery align with business objectives.
Partner with HR, Payroll, and IT leadership to shape and execute the Workday roadmap and backlog, prioritizing features, enhancements, and defect resolution.
Lead business process design and release management, including governance, change management, documentation, testing, and communications.
Represent user needs in solution design, facilitate cross-functional discussions, clarify requirements, manage trade-offs, and build consensus.
Monitor product performance and stability; balance scope, schedule, and cost considerations; and communicate progress and key decisions to stakeholders.
Lead project-based analysis for process definition and design, performance management, and business operations optimization.
Assess business objectives, feasibility, and cost-benefit considerations for project requests; identify risks and recommend alternatives within project scope.
Mentor junior team members on requirements gathering and analysis practices.
Configure and support annual HR processes in Workday, including performance reviews, merit and bonus cycles, and benefits open enrollment.
Determine configuration and custom-development needs and explain technical concepts to users in non-technical language.
Recommend solution approaches that balance business needs, technical feasibility, and scalability.
Develop test plans and scripts, coordinate user acceptance testing, and validate results against business requirements.
Deliver end-user training and procedural documentation, and support ad hoc information and reporting needs.
Document and transition solution knowledge to the support team after project completion and review project deliverables for quality and consistency.
Build and maintain Workday reports, dashboards, and analytics, including executive, HR, and people-leader dashboards.
Support ad hoc data requests and business intelligence needs.
Support HR data governance across the application portfolio, including data quality, security and access controls, audit readiness, and employee-data privacy, in partnership with HR, Legal, and Information Security.
Provide production support by troubleshooting, researching, resolving, and documenting system problems with business users and IT peers.
Build and maintain effective relationships with business users and other stakeholders to support project collaboration.
Follow support and service-management policies and procedures, including incident, change, problem, and SDLC processes, and document activities for audit and future support.
Stay current on Workday releases and IT best practices.
Act as an escalation point for system issues and lead root-cause analysis for complex problems.
Recommend governance improvements and contribute to technology strategy discussions based on project outcomes.
Configure and test AI and automation capabilities in HR platforms within established guardrails, validating accuracy and escalating bias or human-review concerns for governance decisions.