Sr IT Business Analyst – Digital Communications

MiniMed • Northridge, CA

1d • $87,000 - $149,000

About The Position

The Sr IT Business Analyst, Digital Communications, supports delivery and ongoing expansion of MiniMed’s digital customer communication capabilities, with a strong focus on SMS. The role translates business needs, customer journeys, and product direction into clear, validated, technically implementable requirements. It works directly with business users to understand processes and use cases, document requirements, identify dependencies, and maintain alignment from discovery through implementation.

The analyst works across Digital Technology, Commercial, Marketing, Quality, Architecture, Legal, Privacy, and external vendor partners in U.S. and OUS markets. The role also partners with technology delivery leads, platform owners, developers, and QA teams to support development, testing, release, and stabilization. Familiarity with regulated healthcare or life sciences requirements—including HIPAA, TCPA, privacy, consent, and communication preferences—is desirable, as is experience with Salesforce Marketing Cloud and Salesforce CRM capabilities for digital communications and customer engagement.

Requirements

• Bachelor’s degree and at least 4 years of experience in digital technology, communications technology, or other relevant experience; alternatively, an advanced degree and at least 2 years of such experience.
• Demonstrated experience gathering, analyzing, documenting, and validating business and functional requirements for technology implementation.
• Experience analyzing end-to-end business processes and customer journeys and translating them into technically implementable requirements.
• Strong analytical and systems-thinking skills, including the ability to identify gaps, edge cases, downstream impacts, and dependencies.
• Exceptional written and verbal communication skills, with the ability to translate between business and technical audiences.
• Demonstrated ability to manage multiple concurrent workstreams, maintain detailed follow-through, and work effectively in a highly matrixed environment.

Nice To Haves

• Seven or more years of progressive experience in business analysis, systems analysis, digital technology, product delivery, or comparable roles supporting complex enterprise technology initiatives.
• Experience supporting digital customer communications, including knowledge of SMS, email, and digital customer engagement channels.
• Experience in medical device, healthcare, pharmaceutical, life sciences, or another highly regulated industry.
• Working knowledge of HIPAA, TCPA, privacy, consent, and communication preference considerations for digital customer communications.
• Experience with Salesforce, particularly Salesforce Marketing Cloud and Salesforce CRM capabilities supporting digital communications and customer engagement.
• Understanding of automated and conversational customer communications.
• Experience working with technical delivery leads, platform owners, solution architects, developers, data teams, QA teams, and external implementation partners.
• Strong experience with Agile delivery, including backlog refinement, user stories, acceptance criteria, dependency management, testing, and release support.
• Experience developing end-to-end test scenarios and coordinating UAT, defect triage, and business validation.
• Ability to identify and manage complex cross-team dependencies across business processes, applications, data, integrations, and technology platforms.
• Experience working directly with business users across multiple functions to validate requirements and ensure solutions meet intended business outcomes.
• Experience supporting initiatives across U.S. and OUS markets and working across functions, geographies, and organizational levels.
• Experience with requirements and tools such as Jira, Litmus, Figma, and Miro.
• Salesforce Business Analyst, Marketing Cloud, Administrator, or related certifications.

Responsibilities

• Partner with the Product Manager and business stakeholders to understand digital communication needs, customer journeys, business processes, and desired outcomes.
• Lead requirements gathering and analysis for digital communication initiatives, primarily SMS-focused.
• Translate business needs and product direction into business and functional requirements, user stories, acceptance criteria, process flows, and end-to-end scenarios for technical implementation.
• Work with business users to validate requirements, business rules, customer journeys, and expected outcomes before development.
• Incorporate approved Legal, Privacy, Quality, consent, and regulatory requirements into detailed business and technical requirements.
• Identify when requirements or proposed changes may require further review or clarification related to HIPAA, TCPA, privacy, consent, and communication preferences.
• Document current- and future-state business processes and customer journeys for solution design and implementation.
• Identify and document business rules, exception scenarios, data requirements, integration needs, dependencies, and operational impacts.
• Coordinate with cross-functional teams to identify and track dependencies, decisions, risks, and deliverables that could affect implementation timelines.
• Partner with Architecture, platform owners, technology delivery leads, developers, QA teams, data teams, and external vendors to clarify requirements during solution design and development.
• Support Product Management with backlog development and refinement, ensuring requirements and acceptance criteria are ready for technical delivery.
• Maintain requirement traceability and document and communicate changes, decisions, and dependencies to impacted teams.
• Support preparation of digital communication capabilities for testing, release, and production deployment.
• Develop end-to-end test scenarios and partner with QA and business users to validate requirements and customer journeys.
• Coordinate and support UAT, including test preparation, business user coordination, defect triage, requirement clarification, and fix validation.
• Support release readiness by confirming requirements, business validation, dependencies, testing completion, and outstanding risks or defects.
• Provide business and requirements support during go-live and post-production stabilization, helping teams assess defects or unexpected behavior against approved requirements.
• Support multiple concurrent initiatives across U.S. and OUS markets while maintaining visibility into requirements, dependencies, testing, and delivery status.
• Identify opportunities to improve and standardize requirements, processes, and digital communication experiences across MiniMed.

Benefits

• Competitive salary and flexible benefits package.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account and Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave and short-term disability coverage.
• Dependent daycare spending account.
• Incentive plans, including eligibility for a short-term incentive (STI).
• 401(k) plan with company match.
• Paid time off and holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Potential eligibility for a Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior