Sr IT Analyst
About The Position
The Senior IT Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications used within the organization. This role involves application builds, upgrades, workflow enhancements, and in-depth analysis of business and clinical needs to recommend innovative solutions that improve performance and reduce costs. The Senior IT Analyst collaborates closely with end-users, technical teams, and cross-functional departments to evaluate software releases and new products, perform thorough system testing, and coordinate application rollouts. This role also includes troubleshooting application issues, managing service requests, and serving as a key point of contact for communication regarding software updates, issues, and enhancements. Operating with minimal supervision, the Senior IT Analyst is expected to apply advanced knowledge, mentor junior team members, and lead smaller-scale projects or components of larger initiatives.
Requirements
- Bachelor’s Degree and 5+ years of relevant experience, OR 7+ years of relevant experience without a degree.
- 5+ years of relevant IT application support experience with a Bachelor’s degree; 7+ years without a degree.
- Experience managing and resolving application support tickets in a production environment.
- Strong skills in evaluating software upgrades, patches, and new solutions.
- Demonstrated ability to lead small projects or workstreams independently.
- Proven ability to assess and improve business/clinical workflows through application solutions.
Nice To Haves
- Strong experience with QNXT.
- Experience with CSC enhancements, configuration, and support activities.
Responsibilities
- Day-to-day support, maintenance, and optimization of software applications.
- Application builds, upgrades, and workflow enhancements.
- Analysis of business and clinical needs to recommend innovative solutions.
- Collaboration with end-users, technical teams, and cross-functional departments.
- Evaluation of software releases and new products.
- System testing and coordination of application rollouts.
- Troubleshooting application issues and managing service requests.
- Communication regarding software updates, issues, and enhancements.
- Applying advanced knowledge and mentoring junior team members.
- Leading smaller-scale projects or components of larger initiatives.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
