Sr. IT Analyst

Dow•Midland, MI

6d•Hybrid

About The Position

Dow has an exciting opportunity for a Senior IT Analyst or Associate Service Manager located in Midland, MI or Houston, TX supporting multiple foundational IT technologies. In this role, you will design, develop, and support solutions and processes to meet business needs, partnering with project managers, business process teams, leadership, and technical teams. You will gather and analyze business requirements, document designs, build, test, and implement solutions while ensuring compliance with corporate standards. You will drive the full solution lifecycle, from design to implementation, and interface with project leadership to complete deliverables. Additionally, you will manage cross-functional issues, conduct process assessments, and ensure successful technical and functional handovers. You will also develop and coordinate end-user testing, training plans, and implementation strategies, including cutover plans. Post-implementation, you will provide hyper-care support and facilitate handover to operations. You will also support ITIL service management practices by driving improvements through automation and workflow enhancement, acting as a point of contact for internal customers.

Requirements

A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years of relevant experience in lieu of a bachelor’s degree.
Minimum of 2 years of professional relevant experience in Cloud Platform Engineering, Software Engineering, or a closely related field.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Proactive Problem Solving: Identifying issues before they escalate, analyzing root causes, and applying established procedures to resolve standard technical and process-related problems.
Business Processes: Understanding how business functions operate and how technology enables or improves them. This includes partnering with analysts, developers, and business stakeholders to ensure solutions align with functional needs.
Detail-Oriented Documentation: Creating accurate, complete technical documentation—including integration specifications, solution designs, process flows, and system configurations—ensuring clarity and adherence to architecture and compliance standards.
Service Management (ITIL) background.
Experience with design and configuration of SAP ERP (MM, PP, FI modules)
Concepts, how to, and best practices, along with hands on knowledge and experience.
General understanding of digital industry trends including Cloud/SaaS, Analytics, Social, and Security/Risk Management, and Internet of Things.
Agility: Demonstrated knowledge and experience in Agile software development methodologies and work processes, especially Scrum.
Technical Design Contribution: Ability to rapidly synthesize information and contribute clear, well-documented technical specifications and architectural diagrams to the design process.
Feature Ownership: Demonstrated history of taking ownership of complex features and modules within larger projects, driving them to completion, and managing technical dependencies autonomously.
Pragmatism and Initiative: A strong bias for action, coupled with a pragmatic approach to delivering stable, maintainable, and cost-effective solutions.
Communication & Influence: Excellent verbal and written communication skills, with the ability to articulate technical designs to both engineering peers and senior stakeholders, effectively influencing technical decisions.

Responsibilities

Designs, implements, and maintains scalable and reliable systems and processes to support key technologies across Dow.
Collaborate with a diverse team to build and enhance our data platform to enable data collection, processing, access, usability, and monitoring.
Works with cross-functional teams to develop and implement solutions in the Application Development Lifecycle (Development / Test / Production).
Continuously explores and adopts new technologies and best practices to improve assigned systems and processes.
Provides technical expertise and guidance to team members and stakeholders.
Ensures Change Management and Configuration Management standards are implemented and executed.
Ensures technical, architecture, and application designs aligns to company IT architecture and security standards.
Requirements Analysis – Understands key business drivers in order to explore, analyze, and map business and function requirements.
Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.
IT Solution/Application/System – drives the full solution lifecycle, including functional / technical design – solution architecture, buy vs make decisions – integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions – with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies in assigned areas.
Adoption - Supports implementation and user adoption in assigned areas.
Support – With guidance selects and defines supplier and team support models for assigned areas.
Performance - Defines controls, measures and KPIs for solution performance and reliability in assigned areas.
End-to-End Integration – Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration for assigned areas.
Roadmaps – Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap for assigned areas.
Team Management - Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location).
Meal subsidiaries/vouchers (availability varies depending on location).
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).