Sr. IoT Engineer

JLL•San Jose, CA

1d•$145,300 - $191,080•Onsite

About The Position

The Senior IoT Engineer plays a crucial role in ensuring the efficient operation and maintenance of the digital buildings platform, software/hardware, optimizing building performance, energy efficiency, and occupant comfort. The role takes a holistic view of the building's IoT systems consisting of the technology infrastructure and building control systems (HVAC, Lighting, FLS, Energy, etc.) used by all departments in the day-to-day operations and service delivery. This leading role and overarching approach are to enhance the user experience, increase operational efficiencies, protect from cyber security breaches, continually innovate and advance to ensure the portfolio of buildings is renowned for being the lead in “Smart Buildings”. The effective management of the IoT systems will be through policy, governance and a clear pathway and reporting structure to demonstrate progress, success and innovation.

Requirements

Strategic mastery of IT systems. Experience with Linux, MS Windows Server, and SQL is expected.
Proficiency in controls system integration protocols, including BACnet, Modbus, MQTT, and HTTP, suitable for enterprise-class networks.
Deep understanding of engineering design and the strategic operational aspects of facility systems and equipment.
Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.
Excellent written and communication skills are required.
Candidates must have a flexible and creative work style with a goal of achieving excellence.
Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding.
Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.
Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data.
IoT and Building Controls security, i.e. configuring for secure communications & operations of data at rest or in transit.
Ability to identify data needs based on defined use case
Familiarity with integrated facilities management operations.
Experience conveying technical aspects to non-technical audiences.
Bachelor's degree, or equivalent experience, with 7 years or more of professional experience in controls systems.
Extensive experience specifically covering HVAC, energy monitoring, and lighting systems.
Automated Logic WebCTRL experience
Strong foundation in IPv4 networking, including hands-on experience troubleshooting communication issues and performing packet capture analysis.
IoT device management and experience
Root Cause Analysis experience
Program Management
Knowledge of relevant regulations and standards, including data privacy and security regulations.
Excellent communication skills and availability to talk to executive levels through to frontline teams
Strong PC literacy and proven ability to manage daily activities using various systems.

Responsibilities

Lead a program for digital buildings in a large portfolio, migrating from legacy infrastructure to new generation cloud connected and centrally managed operations
Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets
Partner with client and operations teams to identify system improvement opportunities and lead the implementation
Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems are updated when changes take place
Regularly audit all owned assets of hardware, software and associated Licensing
Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces
Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.
Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate. Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs)
Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)
Support software and configuration required for external systems interfaces such BMS software tools
Sign off and hand over hardware deployments and software integrations
Oversee mapping building system points and data ingestion into cloud hosted services
Extension of building ontology (relational class, subclass, and property relationships) as needed
Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring
Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.)
Serve as an escalation POC for network and application issues for the BMS engineering team
Oversee project management for ongoing workstreams to ensure timely delivery and alignment with operational goals.