Sr. Invoice Professional

Manpower • Milwaukee, WI

6h

About The Position

The Sr. Invoicing Professional supports multiple lines of business within ManpowerGroup North America by providing daily assistance to Invoice Professionals (iPro’s) and Management. This role involves conducting new hire and ongoing training, optimizing iPro productivity through best practices, identifying and implementing process improvements, and serving as a central point for invoicing and collection issues. The Sr. Invoice Professional is expected to exercise independent judgment and apply professional expertise in billing operations and back-office functions to drive operational and strategic enhancements. Additionally, this role leads back-office projects from inception to completion.

Requirements

• BS/BS in business related discipline
• 3-5 years of related experience in account management, client support, accounting/finance, billing/invoicing
• Advanced Excel skills
• Strong communication skills
• Demonstrated problem solving and analytical skills
• Strong & demonstrated customer service skills.
• Good organizational and time management skills
• Excellent interpersonal skills
• Strong functional understanding of PeopleSoft & front office programs (FOX/CAF/Bullhorn)
• Innovative & forward-thinking with the ability to be operational and strategic.

Nice To Haves

• BS/BS in accounting or finance preferred

Responsibilities

• Demonstrates leadership by sharing best practices, improving iPro productivity, and resolving front-line issues/escalations.
• Resolves daily escalations or problems and presents strategic resolution ideas to Management for general themes.
• Acts as the first point of escalation for Invoice Professional day-to-day operations and helps determine optimal innovative workforce solutions.
• Assists Management with ad-hoc reporting and weekly Invoice Professional metrics.
• Facilitate ongoing Invoice Professional training.
• Optimize Invoice Professional productivity by sharing best practices across desks.
• Determine and help implement process improvements.
• Serve as a first point of contact for day-to-day issues and escalations and making independent decisions to resolve.
• Help oversee daily billing and collecting operations.
• Ad-hoc reporting and weekly metrics.
• Work with Order and Client Management teams to implement optimal client back-office solutions.

Benefits

• Competitive base salary
• Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance.
• 401K with a Company match
• 20 days paid time off
• Gym membership discounts
• Pet insurance
• An annual paid tropical vacation for our top performers to recognize their contributions.
• Being part of an inspiring culture.
• Fostering an inclusive culture is about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.
• Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging.
• Consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability.
• ManpowerGroup was named one of the World's Most Ethical Companies for the 12th year.
• Training, coaching and mentoring opportunities to empower employees with tools to reach professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees