Sr. Infrastructure Platform Engineer - Data Center
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. Pacific Life is investing in bright and agile talent to contribute to our mission of innovating our business and creating superior customer experience. We’re actively seeking a talented Sr. Infrastructure Platform Engineer – Data Center to join our Data Center Services team in Newport Beach, CA. This role is on-site. As a Sr. Infrastructure Platform Engineer – Data Center, you will be responsible for the day-to-day operations, maintenance, and monitoring of our data center infrastructure across various locations. You will ensure the reliability, availability, and performance of our data center systems, and work to optimize and automate processes to improve efficiency.
Requirements
- BS degree in Computer Science or related field or equivalent experience
- 8+ years of working in Data Center Operations for multiple locations.
- Expertise in data center infrastructure, including servers, storage, networking, power/cooling systems, virtualization, hyper converged infrastructure.
- Experience with monitoring and management tools (e.g., Nagios, Zabbix, SolarWinds, Grafana).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong organizational and documentation skills.
- Ability to work independently and as part of a global team.
Responsibilities
- Design, implement, maintain, and monitor global data center environments to ensure physical infrastructure remains secure, available, reliable, and performant.
- Design, implement, and maintain scalable and reliable IT infrastructure solutions across multiple regions.
- Design, deploy, and manage scalable and secure Windows Server-based systems across data centers and cloud environments in multiple regions globally.
- Design, deploy, and maintain rack and cabinet layouts, structured cabling, labeling standards, rack elevations, equipment placement, and cable management across multiple regions.
- Install, move, and decommission data center hardware, including rack-and-stack activities, physical infrastructure project support, and end-of-life clean-up.
- Provide escalation support for complex rack, cabling, power, cooling, and environmental issues, coordinating with operations, facilities, security, and vendor partners to resolve incidents and support scheduled maintenance.
- Provide escalation support for complex server issues, collaborating with operations and support teams to resolve incidents efficiently.
- Partner with Facilities and electrical/mechanical vendors to support power distribution, UPS, ATS, generator, cooling, airflow, and redundancy requirements.
- Define, communicate, and enforce global data center standards, safety practices, hardening guidelines, and compliance requirements for the physical infrastructure environment.
- Collaborate with Systems, Network, Storage, Facilities, Security, and vendor teams to plan, coordinate, and execute infrastructure deployments across global locations.
- Develop and maintain accurate documentation, rack elevation diagrams, cable schedules, capacity tracking tools, procedures, and operational records for global data centers.
- Participate in automation, Infrastructure as Code, monitoring, and process modernization efforts that reduce manual work, improve consistency, and strengthen operational efficiency.
- Support capacity planning, performance optimization, monitoring, backup readiness, maintenance activities, and continuous improvement across server, storage, and physical data center platforms.
- Mentor junior engineers and promote safe, standardized, and disciplined execution of physical infrastructure work.
- Stay current with data center technologies, industry practices, and operational trends to support innovation and modernization.
- Participate in the on-call rotation and provide 24/7 support for data center operations as required.
Benefits
- Medical
- Dental
- Vision
- Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
