Sr Infrastructure Analyst - Operations & Monitoring

Arthrex•Pelican Bay, FL

80d

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. This role is a high-impact, hands-on technical leadership position within our Global IT Operations team, responsible for owning and evolving our Infrastructure monitoring and digital experience capabilities. The analyst will shape how the company proactively understands, measures, and improves the experience of 12,000+ users globally, driving visibility into system health, accelerating root cause resolution, and enabling smarter, data-driven decisions across IT. Ultimately, this is about helping to simplify and optimize IT operations while delivering a consistently high-quality, measurable experience that directly supports the business and its mission.

Requirements

Excellent communication skills and customer service orientation
Expert-level knowledge of digital experience (DEX), infrastructure monitoring, and/or application monitoring systems, combined with strong hands-on experience in monitoring operations, alert analysis, and incident troubleshooting (Tier 3)
Strong analytical and troubleshooting experience using proven methodologies in diagnosing complex infrastructure and monitoring-related issues.
Strong experience using root-cause analysis to determine the underlying reasons for Problems and/or Incidents.
Good knowledge of ITIL core domains of Service, Incident, and Configuration Management
Strong project management skills
Proven hands-on experience in enterprise infrastructure technologies
High school diploma or equivalent required
5 + years of relevant work experience required
Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is required.

Nice To Haves

experience with the LogicMonitor and/or Nexthink platforms are preferred
ITIL certifications are a plus
PMP, COBIT, or other industry certification is a plus
Microsoft, RHEL, Citrix, and/or Cisco technical certifications are a plus
Bachelor’s degree or equivalent preferred

Responsibilities

Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
Support of hardware/software maintenance to include troubleshooting, installation, and upgrades.
Support of multiple locations worldwide.
Complete IT operational tasks, project tasks, and end user support duties as assigned.
Maintain accurate, updated documentation while performing essential job duties.
Assist with architecture and design of infrastructure solutions and methodology.
Lead small-to-mid-sized IT projects and project teams.
Resolve incidents through effective troubleshooting methodology, Tier 3.
Liaison with vendors, partners, and external resources.
Ability to train other staff in technical operations.
Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions.