Infrastructure Services Analyst Sr Advisor

Elevance Health•Indianapolis, IN

10d•Hybrid

About The Position

The Infrastructure Services Analyst Sr Advisor solves problems, performs analysis, researches, and tests functions for systems and networks. This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

Active Directory Expertise
Forest and domain architecture
Organizational Unit (OU) design and management
Group Policy Objects (GPOs)
LDAP services
Trust relationships
Public Key Infrastructure (PKI) and certificate services
Federation technologies
Kerberos authentication
Microsoft Entra ID Expertise
Microsoft Entra Connect and Cloud Sync
Privileged access management
Just-in-Time (JIT) administration
Zero Trust architecture
Multi-Factor Authentication (MFA) enforcement
Conditional Access policies
Security, Compliance, and Technical Skills
Conduct security assessments, audits, and remediation activities.
Support compliance requirements, including SOX, HIPAA, PCI, and GDPR.
Advanced PowerShell automation and scripting skills.
Experience developing technical documentation, standards, and operational procedures.
Strong written and verbal communication skills with the ability to create clear technical documentation.
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of experience in one or more of the following: information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Candidates from all states are welcome to apply; however, they must reside within commuting distance of an Elevance Health PulsePoint office.
This role participates in an on-call rotation, which includes one week as the primary on-call resource and one week as the secondary on-call resource.
Occasional after-hours support may be needed for critical business issues.

Responsibilities

Provides trouble resolution on complex problems.
Serves as an escalation point for the most complex systems issues or resolutions.
Develops root cause analysis activities that resolve significant system issues.
Provides advanced trouble resolution and serves as point of technical escalation on complex problems.
Provides advanced technical guidance and leadership to the technical engineers within the organization.
Represents major upgrades and business system replacements in change control.
Develops reports supporting strategy and direction for management.
Acts as a subject matter expert among peers, with manager and senior management.
Serves as technical merger and acquisition lead as needed.
Work alongside architects to develop standard operational procedures.
Mentor operations team members.
Leads incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.