Sr Informatics Sales Development Specialist
About The Position
Waters is seeking a highly motivated Senior Solutions Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications. This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows. As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a key liaison between Product Management and the field. This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support. This position supports customers and commercial teams across the United States and Canada.
Requirements
- Bachelor's degree in a scientific, technical, or related discipline.
- 5+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
- Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
- Strong presentation, communication, and problem-solving skills.
- Ability to explain complex technical concepts to scientific, technical, and business audiences.
- Experience with waters_connect required.
- Understanding of LC and LC-MS workflows and laboratory operations.
- Ability to travel extensively throughout the United States and Canada (50-75%).
Nice To Haves
- Experience with UNIFI strongly preferred.
- Experience with MassLynx, TargetLynx, or related scientific software platforms.
- Familiarity with regulated laboratory environments and compliance requirements.
- Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.
Responsibilities
- Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
- Support waters_connect software opportunities from evaluation through opportunity closure.
- Participate in customer discovery discussions to understand workflow, business, and technical requirements.
- Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
- Support technical discussions involving compliance, validation, data management, and administration considerations.
- Assist commercial teams in positioning waters_connect and addressing competitive software discussions.
- Deliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.
- Translate software capabilities into scientific, operational, compliance, and business value.
- Serve as a trusted resource for customer questions throughout the evaluation process.
- Support solution scoping, software configuration, and quoting activities.
- Serve as a liaison between waters_connect Product Management and the field organization.
- Communicate product updates, new features, release information, and best practices to commercial teams.
- Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.
- Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.
Benefits
- Waters complies with all applicable federal, state, and local laws.
- Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
- Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
- All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
