Sr. Indirect and Professional Services Manager

Cracker Barrel•Lebanon, TN

22h•Onsite

About The Position

At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

Requirements

Bachelor’s degree with at least 3 years of contract management, procurement, strategic sourcing or supplier management experience
Experience with Facilities‑related contracts (e.g., maintenance, janitorial, HVAC, etc.).
Indirect procurement with a focus on optimizing spend.
Experience managing complex supplier relationships and large spend categories.
Proficiency with contract management systems and procurement platforms
Strong attention to detail and commercial acumen.
Experience in contract review and terms especially terms centered around professional services.
Clear, confident communication with both suppliers and internal teams
Strong negotiation and proactive problem‑solving and issue resolution
A structured, organized approach to managing multiple contracts simultaneously

Nice To Haves

Restaurant experience a plus
Service Channel or other CMMS systems experience a plus
CPSM, CSCP, or similar supply chain/procurement certifications are a plus.

Responsibilities

Manage the end‑to‑end contract lifecycle for all Facilities category agreements, including creation, review, negotiation, execution, renewal, and closeout.
Maintain a centralized contract repository and ensure accurate documentation, version control, and audit readiness.
Track contract milestones, expirations, renewals, and performance obligations.
Ensure all needed data for the contract that is needed for Service Channel is provided to the Facilities Management team.
Draft and negotiate commercial terms, service levels, pricing structures, and performance metrics.
Identify and mitigate contractual risks, including service disruptions, compliance gaps, and supplier performance issues.
Ensure contracts comply with internal policies, legal requirements, and regulatory standards.
Partner with Facilities Management to understand operational needs and translate them into contract requirements.
Work closely with the Category Manager for Facilities to support sourcing events, RFPs, and supplier selection processes.
Serve as a key point of contact for suppliers regarding contract terms, performance expectations, and issue resolution.
Monitor supplier performance against KPIs, SLAs, and contractual commitments.
Facilitate quarterly business reviews (QBRs) and drive corrective action plans when needed.
Ensure adherence to safety, sustainability, and ESG requirements within Facilities contracts.
Support cost‑saving initiatives by identifying opportunities for contract optimization, consolidation, or renegotiation.
Analyze spend data and contract utilization to inform category strategies and budgeting.
Assist in forecasting and managing contract‑related financial obligations.