Sr Implementation Specialist

ADP • Florham Park, NJ

6h

About The Position

ADP is hiring an Insurance Implementation Specialist. As an Sr Insurance Implementation Specialist, you will be the client's first point of contact post-sale, managing the implementation process from the sale through the transition to Client Service. You will ensure the establishment of a positive relationship with the client. You will perform a thorough review of the policy and client's information and set client expectations to ensure the successful transition of the clients to the Client Service Team. You will spend most of your day receiving and reviewing sales orders, policy information, and client information for completeness and work closely with sales to notify them of any outstanding issues/items. You will make welcome calls to the client to establish a relationship, set and reinforce expectations, confirm information, and answer any questions the clients may have. You will classify employees, owner/officers in all applicable systems to ensure accurate premium deductions. You will be available to take client calls and service clients through the first premium impound, ensuring all features have started prior to turnover to Client Service. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak seasons.
• Strong Professionalism and business acumen
• Strong follow-up skills for timely and effective closure of open items on Sales Orders and in the Implementation Process
• Strong oral communication skills with clients, sales, and other service associates.
• Strong ability to work effectively under pressure of time constraint, while maintaining a professional service and attitude.
• A college degree is great but not required. What's more important is having the skills to do the job.
• Experience noted above, OR Military Experience.

Nice To Haves

• Must have or receive the appropriate Property & Casualty insurance license within 30 days of employment. ADP will support successful candidates in the testing process.

Responsibilities

• Onboard Client: Create exceptional onboarding experiences for Insurance Products implementation. Through expertise and relationship-building, help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally: Interact/collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate: Work on multiple time-sensitive follow-ups/projects at the same time. Share essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed