Sr Implementation Mgr

HMH

5d•$95,000 - $98,000•Remote

About The Position

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Location: Fully remote position. May be performed from any State in the US. The Senior Implementation Manager is an educator with deep expertise in teaching, learning, and school ecosystems. The primary role of the Senior Implementation Manager is to support customers in achieving successful program adoption and strengthening teaching and learning outcomes. They engage across the system from district leadership to the classroom to understand needs, align priorities, and guide execution. In partnership with the customer, they develop and manage implementation plans that align product and service goals to measurable student outcomes. A Senior Implementation Manager will work in partnership with Sales in the renewal and expansion opportunities across the portfolio. This team member is a program content expert responsible for delivering revenue-generating service events. They lead professional learning sessions in the accounts they manage to foster deeper relationships and to drive better outcomes for teachers and students. The Senior Implementation Manager is a strategic partner and an HMH/NWEA/Heinemann/Center for Model Schools Ambassador. Learning and growth are at the heart of their work with our customers and for themselves, as practitioners. Working in Professional Learning, the Senior Implementation Manager will be responsible for the following primary duties: Account Management and Implementation Planning Responsible for accounts averaging $2-5M of services business; $35-60M of product business including multi-year core adoptions; subscription coaching business; subscription supplemental and intervention business Works directly with up to 100 accounts Mains customer communication and outreach, including conversations about planning, usage goals/outcomes. Creates, executes, and manages the Professional Learning Implementation Planning process Ensures systems of record are up to date and closely monitored Communicates consistently with all key internal stakeholders, inclusive of Instructional Coaches delivering professional learning services in their aligned accounts Monitors account analytics Partnership with Sales Works in partnership with account-aligned Account Executives to communicate account progress and potential needs Exhibits flexibility when communicating and adjusting plans based on customer response and feedback Drives solutions needed for customer renewal and/or expansion Training and Coaching: Brings content to life and facilitates meaningful learning experiences Dynamic Facilitation: Online and In-person Responsible for the delivery of direct, revenue generated service events (Average of 32 hours/month and a minimum of 288 hours/year) Works to maintain an individual and account standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 50 or higher for session facilitation and coaching Provides focused, meaningful, and relevant professional learning and coaching experiences Plans and prepares with a flexible and engaging approach to adult teaching and learning Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning Amplifies and elevates diverse teacher and leader voices Demonstrates versatility to be responsive to teacher and district needs Personifies HMH values through actions and intentional language Student-Centered Coaching Leads solution-centered conversations with educators focused on student growth Uses a variety of coaching practices to further leader and teacher-selected goals Recommends integrated HMH resources to support instruction when appropriate Uses assessment and report data to individualize and differentiate support Account Preparation and Support: Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box) Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders that will participate Communicates with the customer and/or internal Professional Learning staff to ensure support is aligned to the district/school needs and goals are consistent Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account Monitors and contributes to account data as necessary according to the implementation plan Accepts assignments within 24 hours of requests Mains an up-to-date calendar to allow for staffing/scheduling of events Growth and Development: United in a shared commitment and focus on Inquiry, Curiosity, and Transparency Educational and Program Expertise Invests in learning for self and others Completes internal program and delivery readiness trainings & certifications Supports the improvement of teaching and learning through a SEL and equity lens Develops a deep understanding of HMH programs, assessments and services, beyond certification coursework, to serve as experts on program(s), pedagogy, instructional practices, and implementation Understands evidence-based practices to support instruction, assessment, and professional learning Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices. Reflective Practitioner Shares thinking about learning with peers, managers and across divisions Uses tools for purposeful reflection Participates in reflective practices which allow for 360 feedback of self and others Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases Applies actionable feedback to current practices in the field and shares learning from these experiences Focuses on continual growth Special Projects and Cross-collaboration Shares suggestions and needs for new development and/or resources to the Services Product Development team Collaborates and connects across the Services division and within HMH Promotes HMH Professional Services and resources Other duties as assigned

Requirements

Bachelor’s degree
Prior teaching experience to include
A minimum of 3 years of experience mentoring and/or coaching teachers and/or leaders
Training or facilitating adult learning in the field of education
Online teaching experience
Have a command of spoken and written English language
Basic knowledge of performance data, statistics, and/or collection system
Be a life-long learner and strive to increase knowledge and skills
Proficient with PowerPoint, Excel and Word, web conferencing, and digital engagement tools
Manage multiple priorities with varying deadlines
Excellent organizational skills
Excellent communication skills
Depth of content knowledge in one or more domains: Math, Science, Literacy, and/or Humanities
Ability to manage change in a fast-paced environment
Solution oriented

Nice To Haves

Master’s degree
Multi-lingual
CRM experience

Responsibilities

Responsible for accounts averaging $2-5M of services business; $35-60M of product business including multi-year core adoptions; subscription coaching business; subscription supplemental and intervention business
Works directly with up to 100 accounts
Maintains customer communication and outreach, including conversations about planning, usage goals/outcomes.
Creates, executes, and manages the Professional Learning Implementation Planning process
Ensures systems of record are up to date and closely monitored
Communicates consistently with all key internal stakeholders, inclusive of Instructional Coaches delivering professional learning services in their aligned accounts
Monitors account analytics
Works in partnership with account-aligned Account Executives to communicate account progress and potential needs
Exhibits flexibility when communicating and adjusting plans based on customer response and feedback
Drives solutions needed for customer renewal and/or expansion
Responsible for the delivery of direct, revenue generated service events (Average of 32 hours/month and a minimum of 288 hours/year)
Works to maintain an individual and account standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 50 or higher for session facilitation and coaching
Provides focused, meaningful, and relevant professional learning and coaching experiences
Plans and prepares with a flexible and engaging approach to adult teaching and learning
Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning
Amplifies and elevates diverse teacher and leader voices
Demonstrates versatility to be responsive to teacher and district needs
Personifies HMH values through actions and intentional language
Leads solution-centered conversations with educators focused on student growth
Uses a variety of coaching practices to further leader and teacher-selected goals
Recommends integrated HMH resources to support instruction when appropriate
Uses assessment and report data to individualize and differentiate support
Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders that will participate
Communicates with the customer and/or internal Professional Learning staff to ensure support is aligned to the district/school needs and goals are consistent
Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account
Monitors and contributes to account data as necessary according to the implementation plan
Accepts assignments within 24 hours of requests
Maintains an up-to-date calendar to allow for staffing/scheduling of events
Invests in learning for self and others
Completes internal program and delivery readiness trainings & certifications
Supports the improvement of teaching and learning through a SEL and equity lens
Develops a deep understanding of HMH programs, assessments and services, beyond certification coursework, to serve as experts on program(s), pedagogy, instructional practices, and implementation
Understands evidence-based practices to support instruction, assessment, and professional learning
Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices.
Shares thinking about learning with peers, managers and across divisions
Uses tools for purposeful reflection
Participates in reflective practices which allow for 360 feedback of self and others
Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases
Applies actionable feedback to current practices in the field and shares learning from these experiences
Focuses on continual growth
Shares suggestions and needs for new development and/or resources to the Services Product Development team
Collaborates and connects across the Services division and within HMH
Promotes HMH Professional Services and resources
Other duties as assigned

Benefits

Salary Range - $95,000 to $98,000. Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location.
Our Culture and Benefits - https://careers.hmhco.com/culture_benefits

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