Sr. Implementation Manager

Valenz • Phoenix, AZ

1d • Remote

About The Position

As a Sr. Implementation Manager, you'll be responsible for managing new client implementations and supporting existing clients as they implement new programs and products. You'll lead client calls, develop and manage project schedules, organize tasks, identify and mitigate risks, and drive projects to successful completion. In this role, you'll collaborate closely with teams across Sales, Client Success, Operations, Information Services, Product, and other key stakeholders to ensure a seamless implementation experience and strong client outcomes.

Requirements

• 2+ years of experience in an implementation, client onboarding, or similar project-driven role.
• Highly self-motivated and proactive, with the ability to navigate ambiguity and drive tasks to completion independently.
• Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Strong attention to detail, ensuring accuracy and quality in all deliverables and client-facing work.
• Proven ability to build and maintain positive, professional relationships with colleagues across various teams and levels of the organization.
• Flexible and adaptable to change, thriving in a fast-paced, evolving company environment.
• Demonstrated curiosity, critical thinking, and a solutions-oriented mindset with a positive approach to challenges.

Responsibilities

• Oversee and execute all aspects of the new client implementation process, ensuring a seamless onboarding experience and setting clients up for long-term success.
• Manage the rollout of new products and innovations for existing clients, coordinating with internal teams to ensure smooth integration and adoption.
• Handle client configuration requests in partnership with the Client Success team to support ongoing client needs and optimize platform usage.
• Lead and drive process improvement initiatives aimed at enhancing implementation strategies, client operations, and project management practices.
• Develop and present recommendations to increase efficiency, streamline workflows, and enhance the overall client implementation experience.
• Maintain accurate and timely task management, documentation, and status updates within SalesForce, Wrike, Trello, and other internal Valenz tools.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed