Sr. Implementation Engineer

ConcertAI•Dover, NH

1d•Hybrid

About The Position

ConcertAI is building the future of precision medicine by leveraging advanced artificial intelligence and real-world data to transform healthcare and life sciences. Our solutions, including the AI platform Cara and the Precision Suite, are designed to generate evidence, inform decisions, and improve patient outcomes, initially in oncology and expanding across therapeutic areas. We collaborate with leading pharmaceutical companies, providers, and research organizations to address complex healthcare challenges. ConcertAI integrates specialized companies like TeraRecon, a leader in advanced imaging and AI-driven visualization, and CancerLinQ, an oncology platform focused on care quality and discovery. Joining ConcertAI offers the chance to work with innovative, high-impact products that improve patient lives, within a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with opportunities for professional growth and leadership.

Requirements

Bachelor’s Degree or IT Certification in a technical field or equivalent.
Good analytical and written communications skills.
Enterprise server, workstation, networking, storage installation, and trouble-shooting skills.
Excellent knowledge of Microsoft OS products (i.e. Server 2016, 2019 and 2022 and Windows 10, 11).
Knowledge about SQL servers, IIS, and VMWare.
Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.

Nice To Haves

Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR.
Servers, Firewall configuration, Network performance testing, Enterprise computing.

Responsibilities

Installation and configuration of Terarecon products on customer network remotely or onsite.
Perform installation for customer systems on Terarecon’s cloud infrastructure.
Perform Data migration as required in line with the requirements of the customer.
Testing and verification of installation.
Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
Maintenance and upgrade of customer’s tenant on Terarecon’s Cloud.
Work with third party vendors (EMR, PACS, VNA) on integrating with our medical imaging viewer utilizing the principles of DICOM, HL7.
Conduct Technical training for customer’s IT staff.
Occasional travel for installation and service visits to assigned territories and possibly abroad.
Provide technical expertise on Terarecon’s Cloud offering regarding Authentication, Storage, System specs, etc.
Assist with post-installation support as and when required.
Complete documentation of installation activities in the CRM.
Managing customer service department projects/duties as required by management.