Sr. I.T. Manager of Operations & Delivery

The Executive Leadership Council•Washington, DC

1d•Hybrid

About The Position

The Executive Leadership Council (ELC) seeks a highly capable, execution-oriented Senior IT Manager of Operations & Delivery to lead the day-to-day performance, stability, and evolution of the organization's technology environment while also driving delivery of critical enterprise transformation initiatives. This role is intentionally designed to provide a single senior leader accountable for end-to-end execution across both Run and Change-ensuring that operational excellence and strategic transformation advance in parallel rather than in silos. Reporting to the Director of I.T., the Senior IT Manager will serve as a pivotal leader within a growing and evolving technology function, translating strategy into execution, strengthening service delivery, building governance discipline, and creating the structure needed to support future scale. This role also serves as a succession layer within the technology function and requires an individual who can operate with equal effectiveness as a strategic leader and as a tactical subject matter expert in a start-up-like organization undergoing significant transformation.

Requirements

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology, or a related field required
Minimum of 7–10 years of progressive experience leading/ managing enterprise IT operations, technology delivery, digital transformation, or a combination of operational and program leadership responsibilities.
Demonstrated success leading both ongoing IT operations and large-scale, complex technology implementation efforts in evolving, fast-paced, or resource-conscious environments.
Proven experience managing enterprise technology initiatives such as CRM implementations, data and integration platforms, analytics solutions, cloud technologies, or modernization programs.
Strong experience overseeing managed service providers, consultants, systems integrators, and other external technology partners.
Working knowledge of cybersecurity operations, infrastructure management, business continuity, service management, and technology risk mitigation.
Strong program and project leadership skills, including governance, planning, dependency management, risk mitigation, and stakeholder alignment.
Demonstrated ability to lead and influence across technical and non-technical teams, including executive stakeholders and cross-functional business partners.
Excellent communication, judgment, and relationship-management skills, with the ability to translate complex technical concepts into practical business language.
Experience managing remote teams with ability to motivate, inspire staff and positively influence change.
Must have documentation of work authorization for the U.S. AND a U.S. Social Security number, as of the start date of one's employment, to be employed with the organization.

Nice To Haves

Master's degree preferred.
Relevant certifications such as PMP, ITIL, CISSP, CISM, Azure, AWS, Scrum , or related credentials are strongly preferred.

Responsibilities

Lead and oversee enterprise IT operations to ensure secure, reliable, and high-quality technology services across the organization.
Direct the performance of core operational domains, including end-user support, infrastructure, cloud services, identity and access management, device management, collaboration tools, and service continuity.
Strengthen and mature service delivery practices by establishing clear processes, service standards, escalation paths, operating procedures, and performance metrics.
Ensure the health, availability, and resilience of enterprise systems through proactive monitoring, issue resolution, maintenance planning, patching discipline, and lifecycle management.
Oversee business continuity and disaster recovery preparedness, including documentation, testing, recovery planning, and operational readiness.
Identify operational gaps, service risks, and process inefficiencies, and implement continuous improvement measures that enhance responsiveness, stability, and user satisfaction.
Oversee day-to-day cybersecurity operations and support the organization's security posture across systems, platforms, vendors, and user environments.
Drive incident response coordination, root-cause analysis, remediation planning, and follow-through on corrective actions.
Ensure technology operations align with security policies, risk management expectations, and compliance requirements.
Partner with leadership and external providers to identify, assess, and mitigate technology risk across infrastructure, data, integrations, and third-party services.
Lead oversight of managed service providers, systems integrators, and external technology partners supporting both IT operations and transformation delivery.
Establish strong vendor management discipline through clear expectations, service-level agreements, performance reviews, escalation management, and accountability measures.
Drive service quality, responsiveness, cost effectiveness, and value realization across the broader technology partner ecosystem.
Serve as the primary point of leadership for operational and delivery escalations involving external providers.
Lead execution of major technology initiatives and enterprise transformation programs, ensuring successful delivery against scope, timelines, budgets, dependencies, and business objectives.
Manage the delivery of key strategic initiatives, including CRM implementation and optimization, data platform development, systems integrations, analytics capabilities, AI enablement, and digital workflow improvements.
Establish and drive project and program governance, including integrated plans, milestones, RAID logs, decision tracking, resource coordination, status reporting, and executive-ready communications.
Partner cross-functionally with business leaders, vendors, and subject matter experts to align priorities, clarify requirements, support change adoption, and remove barriers to delivery.
Ensure projects are executed with operational sustainability in mind, balancing innovation and change with supportability, security, and long-term maintainability.
Support execution of enterprise architecture, platform, data, integration, and security standards across operational and project-based work.
Ensure delivered solutions are scalable, secure, supportable, and aligned to long-term technology strategy and business goals.
Identify and manage technical debt, modernization priorities, platform rationalization opportunities, and operational improvement initiatives.
Lead and develop the Technology Operations & Delivery function, with accountability for execution, service quality, delivery rigor, and cross-functional collaboration.
Help shape the operating model for a growing technology organization, including roles, responsibilities, workflows, governance, and decision rights across Run and Change activities.
Provide leadership across PMO, service operations, security coordination, data and integration delivery, and platform execution domains, whether through direct team members, matrixed contributors, or external partners.
Establish a strong operating rhythm through roadmap reviews, service health dashboards, portfolio updates, vendor QBRs, risk reviews, and leadership reporting.
Coach, develop, and elevate talent while helping create the next layer of leadership capacity within the technology function.
Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations.
Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines.
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement.
Create and manage a seamless information sharing workflow within the IT department and the overall organization.
Perform other duties as needed.