Sr HR Specialist, Accommodations and Leave Management

Comcast

1d • $52,357 - $122,712

About The Position

Responsible for contributing to the mission and vision of the Company by serving as an elevated point of contact within Human Resources Service Delivery and for external business partners. Provides a high degree of consultative support and subject matter expertise across specialized workstreams and overall team operations, ensuring appropriate resolution of escalated issues and timely communication to customers, clients, and business partners in alignment with Service Level Agreements (SLAs). Possesses in-depth experience, knowledge, and skills within the discipline, independently determining work priorities and serving as a resource for colleagues with less experience. Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- and Long-Term Disability, and ADAAA (Americans with Disabilities Act Amendments Act). Cultivates and maintains collaborative relationships with HR Business Partners, Compliance, Sedgwick, vendors, and other key stakeholders to support the day-to-day administration of Comcast’s Disability and Leave of Absence programs. Actively identifies opportunities to enhance workflows and improve process efficiency. Demonstrates proven critical thinking and solution-driven decision-making, partnering collaboratively with teams, clients, vendors, and Centers of Excellence to deliver effective, compliant outcomes in complex, high-volume environments. Effectively articulates sensitive leave-related information across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization. It also requires the ability to effectively manage a high-volume caseload in a fast-paced environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs). Operates with moderate guidance and requires initiative, discretion, and strong customer service orientation.

Requirements

• Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- and Long-Term Disability, and ADAAA (Americans with Disabilities Act Amendments Act).
• Demonstrates proven critical thinking and solution-driven decision-making, partnering collaboratively with teams, clients, vendors, and Centers of Excellence to deliver effective, compliant outcomes in complex, high-volume environments.
• Effectively articulates sensitive leave-related information across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization.
• Ability to effectively manage a high-volume caseload in a fast-paced environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs).
• Operates with moderate guidance and requires initiative, discretion, and strong customer service orientation.
• Communication
• Human Resources Advisory
• Human Resources Operations
• Certified Professional (CP) - Society of Human Resource Management - Society of Human Resource Management
• 5-7 Years Relevant Work Experience

Nice To Haves

• Bachelor's Degree: Human Resources Management
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Ensures compliance with federal, state, and company regulations and policies related to employees’ absences, including but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave (FMLA), and Pregnancy Disability Act (PDA).
• Drafts and manages a variety of leave-related legal correspondence, ensuring full compliance with applicable legislation and alignment with internal policy frameworks.
• Maintains accuracy, consistency, and sensitivity in all communications to support both organizational requirements and employee needs.
• Manages all leave assignments, escalations, and queries in the case management system.
• Responsible for projects and ongoing initiatives that support disability/leave processes, systems, and processes to address our clients' business needs.
• Coordinate, track, and manage leave accommodations under the Americans with Disabilities Act Amendments Act (ADA).
• Demonstrates objective critical thinking and eagerness to identify the root cause of favorable and unfavorable trends and provides meaningful solutions.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions, and policy changes, including but not limited to: HR Service Delivery, Centers of Excellence, Vendors, and local Business Partners.
• Acts as a designated point of contact for partnerships with external COEs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Stays up to date on benefits laws and regulations, such as FMLA and ADAAA, as well as our Short- & Long-Term Disability programs.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits
• Total Rewards
• Commission (for sales positions)
• Bonus (for non-sales positions)
• Expert guidance and always-on tools, personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior