Benefits, Leave & Accommodations Administrator

City of Gresham•Gresham, OR

1d•Onsite

About The Position

Under general direction, advanced-level professional human resources work performed in the administration of employee benefits, leave of absence programs, and workplace accommodations. This position serves as a subject matter expert in benefits administration, leave management, and compliance with federal and state laws, including PLO, FMLA, OFLA, ADA, and related regulations. The incumbent exercises independent judgment in managing complex and sensitive cases, advising employees and leadership, and developing and improving programs, policies, and processes to ensure compliance and effective service delivery. As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding. We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.

Requirements

Bachelor's Degree in Human Resources, Business Administration, Public Administration, Organizational Development, or a closely related field
Three or more years of progressively responsible Human Resources experience including: Principles and practices of HR management Benefits administration Leave of absence management ADA/workplace accommodations
Strong knowledge of: FMLA, ADA, HIPAA, COBRA, and applicable state leave laws Confidentiality requirements and records management Collective bargaining agreements and public sector environments
Any combination of qualifying education, training and/or experience equivalent to seven to ten years will be considered.

Nice To Haves

Public sector experience and/or unionized environment
Certified Benefits Professional (CEBS), PHR/SPHR, or SHRM-CP/SCP
Strong analytical and policy-development experience

Responsibilities

Manage end-to-end leave administration, including PLO, FMLA, OFLA (as applicable), ADA leave, military leave, and other employer-specific leave programs
Monitor and track leave cases, ensuring timely communication and return-to-work coordination
Serve as the primary point of contact and advisory for employees and managers regarding leave processes and requirements
Monitors leave status and facilitates timely return-to-work processes
Maintain accurate, confidential records and reporting on leave trends and utilization
Lead and administer the interactive process for reasonable accommodations under ADA and related laws
Review medical documentation and determine eligibility for accommodation while maintaining confidentiality
Collaborate with employees, supervisors, HR partners, and legal counsel to identify and implement reasonable accommodations
Partner with HRBPs to evaluate job functions, restrictions, and operational needs to develop appropriate solutions
Monitor accommodation effectiveness and update as needed
Ensure compliance with federal, state, and local regulations and internal policies
Administers and coordinates employee benefits programs including health, dental, vision, life, disability, and retirement
Serves as a primary liaison with benefits vendors, brokers, and third-party administrators
Oversees enrollments, qualifying life events, and benefit changes; ensures accuracy of enrollment, life event changes, and resolves eligibility issues
Supports and leads open enrollment processes, including employee communications and system updates
Assists I the resolution of complex benefits issues, claims, and discrepancies
Ensure compliance with applicable laws (ACA, HIPAA, COBRA, ERISA, etc.)
Serves as a primary point of contact for employees, supervisors, and leadership regarding benefits, leave, and accommodations
Provide expert guidance to employees, supervisors, and leadership on benefits, leave, and accommodation matters
Respond to complex and sensitive employee concerns with professionalism and discretion
Partner with HR Business Partners, and management on complex or escalated cases
Ensure programs comply with federal, state, and local laws and applicable collective bargaining agreements
Maintains accurate and confidential records and documentation
Review, and update policies, procedures, and internal guidance documents as necessary
Conduct audits and quality assurance of benefits and leave records to ensure compliance
Identify and implement process improvements to enhance efficiency, compliance, and employee experience
Stay current on regulatory changes and recommend operational adjustments
Develop and analyze reports, metrics, and dashboards (e.g., leave usage, accommodation trends)
Use data to identify trends, risks, and opportunities for program improvement
Provide training and guidance to managers, HR staff, and employees on leave, benefits, and accommodation
Create communication materials related to benefits, leave and accommodations
May lead projects, mentor junior staff, or coordinate cross-functional initiatives