Sr HR Operations Specialist - Hybrid

Benchmark Mortgage•Plano, TX

1d•Hybrid

About The Position

Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: benefits, employee relations, and performance management, with backup support on payroll tax administration and payroll processing. Ideal candidates for this position have (1) a strong operational mindset with advanced critical thinking skills; (2) proven relationship-management skills; and (3) the ability to independently manage complex, high-volume workflows in a fast-paced environment.

Requirements

Minimum of five (5) years of multi-state HR experience required.
Minimum of three (3) years of company benefit administration experience required.
Bachelor’s degree in human resources required; or any equivalent combination of education and experience.

Nice To Haves

Experience with ADP Workforce Now preferred.
Mortgage experience preferred.
Experience with payroll processing or multi-state payroll tax administration preferred.
PHR or SHRM-CP preferred.

Responsibilities

Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
Administer company benefits including health programs, life event changes, leaves of absence, and accommodation requests.
Reconcile monthly benefit vendor invoices and process self-bill payments.
Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
Provide backup support on multi-state payroll tax account maintenance, including new state registrations and tax rate updates.
Support payroll administration through the processing of semi-monthly payroll.
Communicate and administer human resource policies and procedures along with multi-state employment laws.
Coordinate Company unemployment responses.
Process new hires, terminations, and employee changes within the HRIS where support is required.
Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
Other duties as assigned.