Sr. Hospitality Manager (Technology Client)

Octagon

2d•$65,000 - $75,000•Hybrid

About The Position

We are seeking an enthusiastic and highly motivated Senior Hospitality Manager to lead the planning and execution of premium hospitality programs for our brand partners at world-class sports and entertainment events, with a primary focus on golf. Do you consider yourself a hospitality specialist with deep experience delivering exceptional guest experiences? Are you skilled at planning and operating multiple hosting programs across the golf landscape? If you excel at account management, thrive in a collaborative team environment, and are passionate about creating unforgettable moments at major golf events, this role could be a great fit. In this role, you will support the development and execution of high-end guest programs for one of our key golf clients. You will bring a strong understanding of luxury hospitality, customer hosting, in-person event operations, and client management. Success in this position requires the ability to work closely with clients, partners, and internal teams to deliver premium service in a fast-paced, high-energy environment. You will be responsible for end-to-end program delivery, including sourcing and managing local suppliers and vendors, overseeing logistics planning, and executing programs on-site. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects simultaneously. You enjoy traveling, adapt quickly, and take pride in delivering flawless events under pressure. If you enjoy working at the speed of light while balancing sophisticated, high-touch hospitality programs and delivering exclusive, memorable experiences – we’d love to meet you. Please also know that the well-being of our employees, partners, fans and consumers are top of mind to our agency, and we are taking measures to ensure proper health and safety initiatives and protocols are in place for our events and activations.

Requirements

6-8 years of experience in related events field; past hospitality experience preferred
A passion for sports, travel, entertainment, music and/or celebrity & lifestyle culture will make you a good Octagon fit
A self-starter who can balance multiple projects on tight deadlines simultaneously
A sense of humor and the ability to tell a good story; we like to laugh
Excellent interpersonal skills, both written and oral
Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
A go-getter who demonstrates initiative and embraces new challenges (there will be plenty of last-minute client requests)
Ability to lead projects and collaborate with cross-functional teams
A master of the Microsoft Office suite; particularly Excel, PowerPoint, Word
Proficiency with CRM systems for registration and guest communications
Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
You can lift to 50 lbs. and stand for up to or more than eight hours at a time

Nice To Haves

Though not a requirement, a second language is a plus

Responsibilities

Strategic and operational planning of C-suite level hospitality programs offering unique content, experience, and best-in-class delivery
Senior client stakeholder and rights holder management and coordination
Logistical planning of detailed hospitality packages, including (but not limited to) tickets, décor, talent appearances, accommodation, transportation, food and beverage, production elements and cultural experiences
Event development including (but not limited to) scheduling, logistics, health and safety, insurance, creative production, and briefing documentation providing in-depth brand relevant content and insight
Guest Management through online GMS/CRM tools and databases including invitation development, direct guest communications, travel booking, and live tracking
Research, procure, and contract relevant third-party suppliers and vendors
Financial account management including the creation of budgets, tracking, and reconciliation
Development and delivery of pre- and post-event reporting
On-site management and hosting of C-suite level guests
Management of direct reports (as assigned)
Leadership of client relationships, day-to-day account management, project management, internal team coordination
Proactive thinking to foresee challenges and propose solutions before they arise
Financial management of invoices, vendor payments, budget tracking documents, and reporting and reconciliation on overall project finances
Coordination with other global Octagon account teams to ensure efficiencies and best practices across regions
Management of junior account staff, overseeing specific project workstream deliverables