Manager, Global Client Experience & Hospitality
About The Position
The Manager, Global Client Experience & Hospitality plays a critical role in elevating the brand’s global luxury client strategy through the development and execution of world-class hospitality programs and high-touch experiences. This position partners closely with the Director, Client Experience & Hospitality to conceptualize and deliver exceptional client engagement initiatives across VIP events, High Jewelry activations, Blue Box Café operations, and bespoke gifting programs. This role requires a highly organized, strategic, and detail-oriented individual who can seamlessly balance creative vision with operational excellence, financial management, and brand integrity across all client-facing initiatives. Location: This position is in-person 5 days per week at our Corporate Headquarters in New York.
Requirements
- Bachelor's Degree
- 5+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
- Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
- Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
- Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
- Exceptional interpersonal and communication skills
- Ability to travel domestically and internationally to support key events and activations
Nice To Haves
- Experience supporting High Jewelry, couture, or luxury product categories
- Background in global hospitality programming, including 5-star accommodations, fine dining partnerships, and bespoke cultural experiences.
Responsibilities
- Partner with the Director to research, develop, and execute exclusive hospitality offerings for international Blue Book events and ongoing experience programs
- Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning
- Collaborate with regional teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide
- Assist the Director in conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling
- Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders
- Manage planning and execution of special or bespoke events and client experiences during Blue Book programs that fall outside the scope of the core Events Team
- Organize monthly operational calls with the Director and regional team leads to ensure consistency and performance alignment
- Manage data reporting and KPI tracking, including sales performance, traffic trends, guest feedback, and operational benchmarks
- Oversee forecasting and replenishment of branded tableware, service pieces, and client-facing materials; ensure timely processing of reorders to maintain uninterrupted operations and uphold luxury presentation standards
- Support financial oversight for the Global Client Relations and Global High Jewelry departments
- Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts
- Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
