Sr GCC Tech Analyst

Chicago Mercantile Exchange•Chicago, IL

10d•Hybrid

About The Position

The Sr GCC Tech Analyst has achieved technical proficiency and knowledge of electronic trading systems. The analyst is expected to demonstrate strong customer service talent, sound verbal, written, and analytical skills, be proactive and self-motivated with an effort-driven work ethic, possess excellent teamwork qualities, and flexibility within their role as the needs of CME Group change due to new technology. Responsibilities will include fielding customer inquiries related to Globex functionality, market events, connectivity, business technology, and product schedules; conducting architectural discussions regarding current and future states of Globex or other trading systems; performing technical investigations for clients, articulating complex problems and solutions to various audiences; developing ad-hoc queries and performing complex data analysis to support policy, process, procedures, and technology changes; and supporting all deployments including bug fixes and new functionality, which may include weekend or after-hours support. The Senior Analyst will display a working knowledge of GCC Tech and GCC primary duties, including critical assistance with order cancel, status, and net positions; providing functional and technical support for electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, and FIX Protocol; proactively performing mission-critical impact analysis; responding to, investigating, and escalating alerts and issues impacting system/market performance and integrity; and continually evaluating and improving current processes and procedures. The role emphasizes customer service by supporting and fostering the image and brand of GCC and CME Group through professional communication, a friendly tone, concise responses, accountability, and treating customer concerns with high importance. Teamwork is also crucial, requiring approachability, courtesy, proactivity to assist teammates, receptiveness to feedback, a willingness to improve, a solution-oriented mindset, and ensuring the team is knowledgeable for upcoming enhancements.

Requirements

3+ years of trading industry experience
Prior experience supporting customers via verbal and written communication
Proficient in MS Windows and MS Windows Office suite
Familiarity with Unix based systems - using the command line
Understanding of the FIX Protocol
Professional communication and conduct
Friendly tone through written and verbal correspondence
Provide concise, thoughtful, and deliberate responses
Accountability for one’s actions/work
Treat customer concerns with high importance
Be approachable, courteous and proactive to teammates requiring assistance
Receptive to feedback and a willingness to improve
Possess a solution oriented mindset when confronted with challenges or when voicing concerns
Ensure the team is knowledgeable and prepared for upcoming enhancements when learning of new information or running point on an effort

Nice To Haves

Basic understanding of network protocols, topology and tools
Familiarity with databases - Oracle and/or Hadoop experience
Prior experience (and enjoyment) working within a mission-critical, time-sensitive and high stress environment
Advanced experience using Excel
Futures industry experience

Responsibilities

Field customer inquiries relating but not limited to Globex functionality, market events, connectivity, business technology, and product schedules
Fluently conduct architectural discussions regarding current and future states of Globex or other trading systems
Perform technical investigations for both internal and external clients – be able to articulate difficult and complex problems and solutions to a broad range of audiences
Develop ad-hoc queries and perform complex data analysis to support or change policy, process, procedures and technology
Support of all deployments including bug fixes and new functionality (This may include weekend or after-hours support from time to time)
Utilizing skilled proficiency, execute duties that provide accurate, precise, timely information to consumers of our services while minimizing risk to these consumers and to CME Group.
Quickly identify the business need in order to understand the consequence and impact.
Measure the sense of urgency and determine the best course of action.
Provide functional and technical support for our all electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, FIX Protocol, etc.
Proactively perform mission-critical impact analysis utilizing all tools at your disposal
Respond, investigate and properly escalate alerts and issues impacting system/market performance and integrity
Continually evaluate current process and procedure and when necessary improvise and introduce new ways to improve efficiency
Support and foster the image and brand of GCC and CME Group through all interactions with customers.
Continue to strengthen the GCC’s culture of teamwork by identifying and maximizing opportunities for cooperation, coordination and collaboration.