About The Position

U.S. Bank's Relationship Bankers build customer relationships through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide appropriate financial guidance. The role involves developing trust, assessing customers' banking needs, obtaining and processing customer and account information, explaining available deposit and loan products and services, and recommending solutions tailored to customers' goals. The banker must be willing to work occasionally at other nearby locations. The position requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, and ongoing compliance with applicable legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Requirements

  • High school diploma or equivalent.
  • Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
  • Willingness to work in other nearby locations on occasion.
  • NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable legal and regulatory registration requirements.
  • Maintain a satisfactory criminal and credit record.

Nice To Haves

  • Proven ability to build and foster client relationships through proactive outreach and follow-up.
  • Ability to engage and communicate effectively with clients.
  • Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
  • Thorough knowledge of retail products and services.
  • Proven customer service and interpersonal skills.
  • Experience participating in sales campaigns or promotions.
  • Experience using and demonstrating digital products and self-service technologies.
  • Ability to explore and identify customers' true needs while leveraging a digital-first mindset.
  • Advanced proficiency in making appropriate recommendations that meet customers' needs reactively and proactively.
  • Financial services industry experience.

Responsibilities

  • Build and foster relationships with customers through proactive outreach and follow-up.
  • Engage customers in person, by appointment, and virtually to understand and address their banking needs.
  • Obtain and process customer and account information.
  • Demonstrate and educate customers about available deposit and loan products and services.
  • Recommend solutions that meet customers' goals and needs, both reactively and proactively.
  • Use a digital-first mindset and demonstrate digital products and self-service technologies.
  • Work at other nearby locations on occasion.

Benefits

  • Healthcare, including medical, dental, and vision coverage.
  • Basic term and optional term life insurance.
  • Short-term and long-term disability coverage.
  • Pregnancy disability and parental leave.
  • 401(k) and an employer-funded retirement plan.
  • Paid vacation, from two to five weeks depending on salary grade and tenure.
  • Up to 11 paid holiday opportunities.
  • Adoption assistance.
  • Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
  • Incentive and recognition programs.
  • Equity stock purchase program.
  • 401(k) contribution and pension, subject to eligibility requirements.
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