Sr. Field Service Technician - Belgrade, MT

Rivian • Belgrade, MT

23h

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will address advanced diagnostic challenges, mentor junior team members, collaborate across functions, and help drive continuous improvement in a fast-paced environment.

Requirements

• At least 21 years old.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour week, including weekends, holidays, and early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Experience in continuous improvement, process standardization, and escalation management.
• Advanced knowledge of high-voltage vehicle architecture, HVIL, charging isolation, high-voltage safety power-down procedures, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repair.
• Advanced capability in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalent credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
• Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs by reviewing logged vehicle data and technical schematics when local vehicle access is not required.
• Coach, mentor, and train junior technicians and internal partners; support cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote consistent, high-standard repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Annual performance bonus may be available to the successful candidate.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED