Sr. Field Service Technician, Night Shift - Madison Heights, MI

Rivian • Madison Heights, MI

26d

About The Position

Rivian is seeking an experienced senior field service technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repair work, mentoring junior team members, supporting continuous improvement, and addressing challenging technical issues in a fast-paced environment. The position is based primarily at a service center, with potential work at remote locations, production plants, customer sites, and mobile routes as business needs require.

The technician will perform advanced vehicle diagnostics, repairs, installations, inspections, and road tests; provide technical guidance and remote troubleshooting; use specialized diagnostic equipment; manage complex parts operations; and document repair findings and root causes. The role also calls for professional engagement with customers, suppliers, field service engineers, and internal teams. Work may include weekends, holidays, early mornings, evenings, or overnight shifts, as well as regional travel.

Requirements

• Minimum age of 21 years.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
• State mechanic certifications where required by jurisdiction; examples for Michigan include front end, suspension, steering, brakes, electrical, and HVAC certifications.
• Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
• Demonstrated background in continuous improvement, process standardization, and escalation management.
• Advanced knowledge of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and precise wiring harness repairs.
• Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
• Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and complex thermal management diagnosis.
• Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be addressed safely without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees and eligible family members
• 401(k) Plan participation, subject to eligibility requirements
• Employee Stock Purchase Program participation, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed