Sr. Field Service Technician

ABB•Atlanta, GA

6d•Remote

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ Your role and responsibilities At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions. In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote #LI-Remote}, successful candidates will be located in Atlanta, GA. Your role and responsibilities: Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers. Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions. Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally. Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Collaborates well with others.
Advanced level of ability to use Microsoft Office products.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with a sense of urgency and ownership; until the job is complete!
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Support the certification process of Associate Field Service Technicians and Field Service Technicians.
Coach technicians and supervise complex site activities.
Act as trainers when needed, for team members and customers.
Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
Proactively identify potential equipment failures and recommend corrective actions.
Contribute to customer satisfaction by building and maintaining positive relationships.
Identify potential new sales opportunities while addressing customer needs and communicate them internally.
Identify opportunities for product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid.
Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.