Sr. Field Service Technician - Canton, MA

Rivian • Canton, MA

4d

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role focuses on advanced diagnostics, repair work, mentoring junior technicians, continuous improvement, and solving complex technical challenges. The technician will primarily be based at a service center, but may also work remotely, travel to remote locations, or provide support at production plants as business needs require.

The position includes bumper-to-bumper vehicle diagnostics, complex repairs and inspections, technical guidance for field teams, remote troubleshooting using vehicle data and technical schematics, and leadership in shop-floor problem-solving. It also involves using specialized diagnostic equipment, verifying repair quality through road tests, standardizing workflows, managing parts operations, and documenting technical findings and root-cause analyses. The role requires advanced capability across high- and low-voltage systems, vehicle networks, chassis and dynamic systems, thermal and HVAC systems, and ADAS and body/glass integration.

Requirements

• Minimum age of 21 years.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 lbs.
• State mechanic certifications where required by jurisdiction.
• Deep understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE, with ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
• Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
• Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnosis.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
• Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Produce high-quality documentation in service support and engineering systems, and provide root-cause analysis and actionable feedback to field service engineers and leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees and eligible family members.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED