Field Service Technician - Canton, MA

Rivian•Canton, MA

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The technician will work under the mentorship of senior technicians and leadership, building technical skills while delivering an exceptional customer experience. The role is based primarily at a local service center, but may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The successful candidate will be eager to learn, communicate effectively, and work in a dynamic, fast-paced environment.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, with potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
Eagerness to learn, strong organizational and time-management skills, and attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
Basic understanding of electrical theory, including high- versus low-voltage awareness; familiarity with basic circuit measurement tools such as a DVOM; and introductory exposure to electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under the mentorship of senior technicians.
Use technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.