Sr. Field Service Technician - Western US

ABB•The Dalles, OR

3d•Remote

About The Position

The industry leader for quality control and process optimization equipment utilized in the Pulp and Paper Industry is seeking an experienced Senior Field Service Technician to support our customers in the Western United States. The successful candidate must possess solid electro-mechanical technical abilities as well as demonstrate excellent communication and customer service skills. In addition, the successful candidate must have the ability to work with a high degree of autonomy and provide our customers with outstanding service experience. The work model for the role is: #LI-Remote in Oregon (65-70% travel required in the territory and occasionally other areas). Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

Associate’s degree in electrical or equivalent work / military experience is preferred along with a minimum of 5 years related field service support. Alternatively, a Bachelor’s degree and 3+ years or HS Diploma and 7+ years is qualified experience for this position.
Experience with network support, computer repair and OS restoration as well as software configuration is preferred.
Knowledge of calibration and electronic test equipment is strongly desired.
General software knowledge a must (Win10, Win11, MS Office365).
Ability to travel up to 65-70%, domestically and internationally with a valid US driver’s license and acceptable driving record for the past 3+ years.
Applicants must possess US work authorization and be able to acquire a US passport.

Responsibilities

Preventive maintenance, calibration, installation, corrective service and telephones.
On-site and remote access support for laboratory and production process testing instruments.
Service activities must be performed within established ISO certified policies and procedures and documented accordingly.
Willingness to participate in continuing education and training as needed to meet customers’ needs.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.