Sr. Field Service Representative

Schneider Electric•UNAVAILABLE, Massachusetts

6d•Onsite

About The Position

We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.

Requirements

Technical expertise with the ability to work independently and apply procedures effectively
Resilience and flexibility to handle dynamic field service environments
Strong communication skills to engage customers and explain technical concepts clearly
Commitment to safety standards and delivering high-quality service every time
Active Listening — intermediate level; understanding customer concerns to deliver tailored technical solutions
Customer Orientation — intermediate level; building trust through responsive and professional service delivery
Installation — intermediate level; setting up systems accurately to meet operational specifications
Commissioning — intermediate level; validating system functionality before handover to customers
Preventive Maintenance — intermediate level; conducting scheduled inspections to prevent equipment failures
Problem Solving — developing level; diagnosing technical issues and implementing effective fixes
Technical Documentation — intermediate level; maintaining accurate service records and reports
Time Management — intermediate level; balancing multiple service calls while meeting deadlines

Responsibilities

Install, commission, and maintain customer systems following established procedures to ensure optimal performance
Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
Proactively identify customer needs and recommend solutions that drive service growth