Sr Field Service Engineer

IPG Photonics • Tempe, AZ

22h • Onsite

About The Position

IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers. IPG Photonics is a global leader and innovator of fiber laser technology, which enables customers to revolutionize and disrupt various industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions. The Field Service Engineer is responsible for ensuring maximum productivity by keeping customer’s equipment in optimum working condition and will also provide technical support and troubleshooting for customers and company personnel.

Requirements

• Two-year degree.
• Associate's degree, technical certificate/degree, or technical equivalent.
• 3-5 years of laser, photonics or other sophisticated capital equipment field service experience.
• Two years’ extensive diagnostics experience - debugging, troubleshooting integrated components and systems specifically in the areas of computer controlled electro-mechanical and electronic equipment is required.
• An equivalent combination of education and experience may be considered.
• Basic troubleshooting skills.
• Microsoft Office proficiency.
• Good interpersonal skills.
• Excellent customer service skills.
• Team player.
• Problem solving skills related to electronic/electrical, mechanical, software, and/or photonics products.
• Technical reading, writing, and schematics comprehension experience.
• Command of the verbal and written English language.
• Computer literate education and experience w/ Microsoft products, Oracle, Salesforce.
• A highly functional individual both independently and within a team environment.
• Ability to travel up to 80% (may include weekends at times).
• Valid driver’s license required.
• Ability to lift and carry up to 50 pounds.
• Ability to work on a ladder safely.

Responsibilities

• Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems in a professional manner.
• Coordinating with the IPG factory technical support team and product engineers, troubleshoot and diagnose product issues directly with customers.
• Provide remote service and visual support as required to ensure optimal product performance.
• Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas.
• Support sales related activities and customer communication as needed.
• Provide preventative maintenance recommendations.
• Performs other related work and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees