Sr. Field Quality Engineer, Software
About The Position
We are seeking a highly technical, hands-on Sr. Field Quality Engineer – Software to join our Field Quality organization. This role is focused on diagnosing, validating, and driving resolution of complex software-related customer issues across vehicle systems, connected services, ADAS, infotainment, user interfaces, diagnostics, and over-the-air (OTA) updates. This individual will play a critical role in connecting real-world customer experiences with engineering solutions, ensuring software issues are prioritized, resolved, and prevented from recurring. Success in this role means improving vehicle software quality, reliability, customer satisfaction, and OTA deployment success by ensuring field software issues are rapidly identified, accurately diagnosed, and effectively resolved.
Requirements
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, or a related field.
- 6+ years of experience in automotive software quality, systems engineering, diagnostics, validation, field quality, or software development.
- Strong understanding of vehicle software architectures, diagnostics, and system interactions.
- Experience analyzing logs, telemetry, diagnostic traces, and software performance data.
- Strong problem-solving and root cause analysis skills.
- Ability to work effectively across multiple technical organizations.
- Excellent communication and technical presentation skills.
- Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.
Nice To Haves
- Experience with automotive software development lifecycle and release management.
- Knowledge of CAN, Ethernet, vehicle networks, diagnostics, and OTA systems.
- Experience with ADAS, infotainment, connectivity, or digital vehicle platforms.
- Experience supporting launch programs and software quality initiatives.
Responsibilities
- Investigate complex software-related customer concerns across vehicle domains.
- Analyze logs, diagnostic data, telemetry, and field reports to identify software failure modes.
- Reproduce software defects and validate issue conditions in collaboration with engineering teams.
- Support investigation of intermittent and difficult-to-reproduce software issues.
- Work closely with Software Engineering, Systems Engineering, ADAS, Validation, Service Engineering, Diagnostics, and Product teams.
- Translate customer complaints and field observations into actionable technical problem statements.
- Provide field-driven prioritization input for software quality improvements.
- Monitor field performance of software releases and OTA deployments.
- Identify emerging risks following software launches and major feature updates.
- Validate effectiveness of software fixes after deployment.
- Support release readiness reviews and risk assessments.
- Analyze warranty claims, service repair data, telematics information, customer feedback, and software diagnostics.
- Identify recurring failure signatures and software-related customer pain points.
- Quantify customer impact and prioritize quality actions based on risk and frequency.
- Manage software-related field issues through the complete lifecycle from detection to closure.
- Support executive quality reviews by providing technical assessments and field impact analysis.
- Track issue progression across software versions, vehicle programs, and system architectures.
- Partner with engineering teams to identify root causes and validate corrective actions.
- Differentiate between software defects, integration issues, calibration concerns, and hardware-software interaction problems.
- Verify effectiveness of corrective actions through field monitoring and validation activities.
- Drive reduction in repeat service visits related to software behavior.
- Improve customer experience through better issue detection, diagnostics, and recovery strategies.
- Support continuous improvement of software quality metrics and field performance.
Benefits
- medical, dental, vision, life and disability insurance
- paid time off
- 401(k) plan
- equity program
- discretionary annual incentive program
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
