Sr. Field Engineer - US Remote

Motorola Solutions•Illinois, US Offsite, IL

1d•$95,000 - $105,000•Remote

About The Position

The Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote efficient standardization and reuse.

Requirements

High School diploma, Associates, or Bachelor's degree in Engineering, IT, Software Engineering, or Technology.
5+ years of Deployment and Integration of complex IP products and systems, or Public Safety.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Experience with installation, administration, and troubleshooting of: Server Virtualization/Containerization, specifically with VMWare ESXi v.7+ and/or Red Hat OpenShift
Database Servers, specifically with Microsoft SQL Server 2016/2019/2022
Server Operating Systems, specifically Windows Server 2016, 2019, and 2022
Workstation Operating Systems, specifically Windows 10, & 11 as well as Linux
Network LAN Switches, preferably HP Arista and Extreme Networks
Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
CompTIA Network+ Certification is preferred.
Previous experience in Public Safety Applications deployment and integration and/or operations and administration.
Exercises judgment in the selection of methods and techniques for obtaining solutions.
Ability to work collaboratively with regional and territorial management.
Ability to effectively communicate with relevant peers and senior stakeholders.
Ability to apply critical thinking skills to solve problems and make decisions.
Ability to manage multiple projects simultaneously

Responsibilities

Managing and executing customer installation activities within tight timeframes.
Verifying the complete functionality and readiness of systems for software deployment.
Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and initial troubleshooting.
Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
Deliver solutions that align with existing products, standard interfaces, and pre-defined limitations.
Diagnose and resolve issues across systems, networks, and infrastructure.
Develop and document Standard Operating Procedures (SOPs) as needed.
Pinpoint product defects and track their resolution from the engineering phase through to customer acceptance.
Adhering to all corporate guidelines and completing required training.
Accurately logging billable hours for project work.