Sr. Field Engineer

York Telecom Corporation•Washington, DC

About The Position

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes.

Requirements

Strong troubleshooting skills and ability to recommend solutions for technical issues
Excellent communication skills, especially in explaining complex technical information and responding to detailed inquiries
Strong discretion and judgment in handling confidential information
Proficiency in using computers and MS Suite (Outlook, Project, Excel, Word)
Ability to interface with clients, architects, consultants, and internal staff
Capable of interpreting multiple formats of technical specifications, schematic drawings, and architectural diagrams
Strong project coordination and time management skills, with the ability to manage multiple system design projects
Attention to detail in maintaining accurate project documentation and records
Ability to create detailed Scope of Work documents and system design drawings
Skilled in developing accurate job cost estimates
Proficient in video network infrastructure commissioning and support processes
Knowledge of audiovisual, videoconferencing, and IT products and applications
Familiarity with video and audio-conferencing service standards
Demonstrated or potential proficiency in AutoCAD, Visio, or similar diagrammatic software
Strong presentation skills, especially in presenting technical solutions to executive-level audiences
Knowledge of York-VCA processes, as well as individual customer procedures
Ability to work with manufacturers and vendors to evaluate and select technologies for clients
Willingness to pursue additional training and certifications related to job performance
Problem-solving skills in analyzing customer networks and resolving visual communication issues
High levels of professionalism and integrity
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal, and interpersonal skills
Always maintain a professional attitude and appearance
A degree in a related field such as audio engineering, electrical engineering, or computer science is beneficial but not required
Several years of experience working with audiovisual equipment and systems
Thorough understanding of AV systems, including design, installation, and troubleshooting
Experience leading a team of technicians and managing projects
Proficiency in creating project timelines and budgets
Excellent communication skills, with the ability to work well with clients to understand their needs and provide solutions
Combination of technical expertise, project management skills, and strong communication skills
Ability to lift and carry objects up to 50 lbs.
Frequent sitting, standing, and walking
Valid passport
Valid U.S. driver’s license
Must be willing to complete background checks and drug tests as required by current or future contracts
Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations.

Nice To Haves

Certifications in specific AV systems, such as Crestron or AMX, are helpful
Limited weekend and/or night work may be required
Domestic travel requiring multi-night stays within and at times outside the local work area
International travel possible

Responsibilities

Work within a team with varying expertise, influencing internal and external customers for mutually desirable outcomes
Troubleshoot issues, make recommendations, and ensure problem resolution with the team
Provide technical support to the sales team in a detailed and timely manner
Interface with clients and job sites to document customer requirements and conditions
Provide and document customer designs based on client needs and site conditions
Collaborate with clients, architects, consultants, and staff throughout the design and delivery process with support from the Supervisor
Develop Statements of Work based on system design and customer requirements
Create system design drawings, including audiovisual system diagrams, drawings, sketches, and specifications
Develop accurate job cost estimates
Provide technical responses to customer RFPs/RFQs/RFIs
Maintain complete and accurate project documentation and records
Communicate effectively with internal staff, clients, cooperative trades, and subcontractors
Coordinate and manage multiple system design projects
Ensure successful completion of assignments on time and within budget
Develop and adhere to company technical standards and practices
Follow York-VCA policies and procedures
Participate in transition activities for effective information transfer from pre-sales to implementation teams
Create and implement test plans for York-VCA and customer lab solutions
Perform testing in lab environments emulating real-world conditions
Analyze customer networks to determine visual communication requirements
Support ad hoc and one-of-a-kind projects
Collaborate with manufacturers and vendors to identify current and future technologies for clients
Perform other duties as assigned