Sr. Field Service Engineer
About The Position
Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). Join us on our mission to fill the world with emotion through the power of creativity and technology. The Media Solution Group of Sony Electronics currently has an opening for a Senior Field Service Engineer. This Senior Field Service Engineer will be responsible for the installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems. In this role the Engineer has a should have an understanding of the production process to identify how the product/equipment may have failed and will rectify as appropriate. The Field Service Engineer is provided with moderate supervision on day-to-day work and general instructions on new assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. This individual will also perform product testing on-site and may be responsible for technical repairs. Additional responsibilities include the development of close working relationships with customers to provide regular technical support and operation and maintenance of the system. The Senior Field Service Engineer will serve as company liaison with customer on administrative and technical matters for assigned tasks. The Engineer will also work closely with both external and internal customers, including engineering, sales, and marketing.
Requirements
- Bachelor's Degree in a technical or science field is required or equivalent
- Must have 4 years of related engineering experience
- Must have excellent interpersonal skills
- Must have excellent written and verbal communications
- The flexibility is required for extensive travel domestic and/or International
- Available to work overtime and weekends when required
- Excellent relationship building skills, customer complaint resolution, and record-keeping are essential
- Strong troubleshooting, technical and customer service skills are required
- Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.
Responsibilities
- Installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Understanding of the production process to identify how the product/equipment may have failed and will rectify as appropriate.
- Perform product testing on-site and may be responsible for technical repairs.
- Development of close working relationships with customers to provide regular technical support and operation and maintenance of the system.
- Serve as company liaison with customer on administrative and technical matters for assigned tasks.
- Work closely with both external and internal customers, including engineering, sales, and marketing.
Benefits
- competitive pay
- competitive benefits
- hybrid home/office workplace
- monthly “Free Fridays”
- early shutdowns on Fridays throughout the year (including half-days during the summer)
- annual corporate bonus plan
- healthcare benefits (medical, dental, and vision)
- paid medical leave
- a 401k plan with matching company contributions
- vacation time
- education assistance
- student loan assistance program
- eighty hours of paid sick leave time annually
- up to twelve weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
