Sr. Facilities Manager

Cushman & Wakefield•Richmond, VA

About The Position

The Sr. Facilities Manager provides managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. The position interacts with client leadership, client staff, vendors, the IFM service platform, account leadership, and C&W corporate COEs. It leads facility operations and staff, oversees service delivery and contracts, manages budgets and performance reporting, and drives customer focus and operational improvement. The role generally supports typical East Coast (EST) business hours, may require regular travel between properties in varying weather conditions, and may involve nationwide travel of 25–35% as well as after-hours or weekend travel to support account activity as needed. The role requires a bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration, and 8–10 years of facilities management experience, including at least three years at Facility Manager level. Experience in leasing, construction, engineering, property operations, building management, and human-resource and performance-management processes is required. Experience with critical-system environments and CMMS/work-order management is preferred. The stated compensation range is $102,000–$120,000. Eligible employees may enroll in benefit programs generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. Employment offers are contingent upon legal documentation establishing identity and eligibility to work in the United States, drug testing, criminal background check, education verification, and reference checks; a clean DMV record is required for related driving roles.

Requirements

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
Minimum of 8–10 years of facilities management experience, including at least three years at Facility Manager level.
Experience in leasing, construction, engineering, and all facets of property operation and building management.
Experience with human-resource and performance-management processes.
Ability and willingness to travel nationwide 25–35% and support after-hours or weekend account activity as needed.
Ability to meet the role’s physical demands, including communicating and exchanging accurate information, operating a computer and office productivity machinery, moving about the workplace, remaining stationary for at least 50% of the time, and extending hands and arms in any direction.
Vision sufficient to read computer screens, printed documents, drawings, and schematics, with or without correction.
Hearing in the normal audio range, with or without correction.

Nice To Haves

Experience with critical-system environments.
CMMS/work-order management experience.

Responsibilities

Oversee day-to-day operations of facilities, high-rises, or campuses, ensuring custodial, life-safety, engineering, and general maintenance services are effectively delivered and facility needs are met in accordance with C&W policies and ownership directives.
Manage service contracts cost-effectively, including service delivery, periodic and ongoing performance and financial reviews, RFPs, and verification that payments and invoicing match contract pricing.
Initiate audit and control systems to ensure statutory, policy, and contractual commitments are met.
Lead the facility management team in supervising maintenance programs for the interior and exterior condition, appearance, and operation of facilities.
Ensure facility management staff respond positively and promptly to requests from clients and building tenants or occupants.
Ensure staff implement ongoing contract review programs to assess client, tenant, and occupant needs and promptly resolve problems for the benefit of tenants, owners, and properties.
Prepare and deliver consolidated reporting and reviews of budgets, monthly and quarterly financial reports, contracts, expenditures, and purchase orders related to the facilities or complex.
Develop, prepare, and explain the annual facility budget, quarterly forecasts, and business plans.
Assist in developing capital budgets, including contributions to a five-year plan for maintenance, facility improvements, and cost-reduction initiatives.
Coordinate the collection, analysis, and reporting of statistical data to assess facility-management objectives, work-order productivity, cost savings, and improvements.
Review work-order metrics and systems to identify service gaps and recurring issues, and provide corrective actions.
Approve positions and direct hiring, training, and motivational activities for facility management staff; manage proactive employee relations; and conduct and approve staff performance evaluations.
Manage and drive customer focus in operational activities and maintain effective relationships with key client contacts.
Drive innovation through best practices, operational and service efficiency, and identification of industry trends and tools that support operational excellence.
Ensure facility management staff require tenants and vendors to comply with insurance requirements and coordinate claims as required.
Travel between properties and locations, including nationwide travel and after-hours or weekend travel when needed to support account activity.