Sr. Facilities Manager

Cushman & Wakefield • Richmond, VA

2d • $102,000 - $120,000

About The Position

The Sr. Facilities Manager provides managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. The position interacts with client leadership, client staff, vendors, the IFM service platform, account leadership, and C&W corporate COEs.

The role oversees facility operations and service delivery, contract and financial performance, maintenance programs, budgets and forecasts, capital planning, operational reporting, and the performance and development of facility management staff. It drives customer focus, positive client and tenant relationships, innovation, and operational excellence. The position may involve regular travel between properties, including nationwide travel of 25–35%, and supporting after-hours or weekend account activity as needed. Most schedules follow typical East Coast business hours based on account needs.

Employment offers are contingent on verification of legal identity and eligibility to work in the United States or U.S. citizenship, drug testing, a criminal background check, a clean DMV record for related driving roles, education verification, and reference checks. Eligible employees may enroll in benefit programs, and compensation is $102,000–$120,000, subject to factors including location, experience, qualifications, and collective bargaining coverage.

Requirements

• Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
• At least 8–10 years of facilities management experience, including at least 3 years at the Facility Manager level.
• Experience in leasing, construction, engineering, and all facets of property operations and building management.
• Experience with human resources and performance management processes.
• Ability and willingness to travel nationwide 25–35% and support after-hours or weekend account activity as needed.
• The position’s stated key competencies include leadership, customer relationship skills, management, technical skills, retail real estate facilities management delivery experience, organization design and management, oral and written communication, financial management, matrix organization and business partner skills, presentation skills, and business acumen.

Nice To Haves

• Experience with critical system environments.
• CMMS/Work Order Management experience.

Responsibilities

• Oversee day-to-day operations of facilities, high-rise buildings, or campuses, ensuring effective delivery of custodial, life-safety, engineering, and general maintenance services in accordance with C&W policies and ownership directives.
• Manage service contracts cost-effectively, including service delivery, periodic performance and financial reviews, RFPs, and ensuring payments and invoicing match contract pricing.
• Establish audit and control systems to ensure statutory, policy, and contractual commitments are met.
• Lead the facility management team in supervising maintenance programs for the interior and exterior condition, appearance, and operation of facilities.
• Ensure staff provide prompt, positive responses to client and building tenant or occupant requests.
• Ensure ongoing contract reviews assess client, tenant, and occupant needs and resolve problems promptly for the mutual benefit of tenants, owners, and properties.
• Prepare and deliver consolidated reports and reviews of budgets, monthly and quarterly financial reports, contracts, expenditures, and purchase orders.
• Develop, prepare, and explain annual facility budgets, quarterly forecasts, and business plans.
• Assist with property capital budgets, including contributions to a five-year plan for maintenance, facility improvements, and cost-reduction initiatives.
• Coordinate facility management staff collection, analysis, and reporting of statistical data to assess objectives, work-order productivity, cost savings, and improvements.
• Review work-order metrics and systems to identify service gaps and recurring issues, and provide corrective actions.
• Approve positions and direct hiring, training, and motivational activities for facility management staff.
• Maintain proactive employee relations with site staff and conduct and approve staff performance evaluations.
• Manage and drive customer focus across operational activities and maintain effective relationships with key client contacts.
• Drive innovation through best practices, operational and service efficiency, and identification of industry trends and tools that support operational excellence.
• Ensure facility management staff require tenants and vendors to comply with insurance requirements and coordinate claims as needed.

Benefits

• Eligible employees may enroll in health insurance, vision insurance, dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life insurance, and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior