Sr. Equipment & Services Operations Manager

Ascentek•New Hope, MN

10d•$110,000 - $120,000

About The Position

The Sr. Equipment & Services Operations Manager is responsible for driving the strategic and operational success of the Equipment Service team, focusing on profitability, growth, and team development. Leading with a people-first approach, this role supervises and supports both Install and Service Managers to ensure operational excellence and continuous improvement across all functions. This role oversees project installations, field service delivery, technician development, resource utilization, and cross-functional alignment to support growth strategies and deliver differentiated service execution.

Requirements

High School Diploma required, bachelor’s degree preferred or equivalent
3-5 years leadership experience in installation, field service operations, construction or related environment.
Demonstrated mechanical and electrical systems understanding, a clear understanding of construction processes and resource management
Excellent leadership and communication skills to delegate tasks and ensure proper flow of information in the workplace
Proven analytical and problem-solving skills
Valid driver’s license required
Understanding of inventory management software, project management software or construction management software and ERP systems

Responsibilities

Lead the equipment service team of installation and field service technicians, creating a people first environment focused on skill development, efficiency, and delivering exceptional service, while ensuring safety, quality, and exceeding operational standards.
Promote and maintain a safe workplace and ensure compliance with safety, environmental and building regulations.
Collaborate with leaders, owners, contractors, and design professionals to effectively address and resolve work procedures, concerns, or construction challenges.
Efficiently plan and coordinate Service and Install project activities ensuring deadlines are met
Proactively maintain the install schedule in collaboration with Install Managers and Project Managers.
Effectively manage Service Dispatch and Install Project calendar, maintaining optimal scheduling and reliable service execution.
Ownership of P&L Responsibility for the Equipment Service department, driving financial performance through accurate budget preparation, strategic cost tracking, and timely progress reports.
Review and inspect projects to verify adherence with building, safety, and environmental regulations, maintaining high standards of quality and compliance
Strategically plan, organize, and oversee construction and maintenance activities, ensuring structures, facilities, and systems are built and maintained with excellence.
Investigate damage, accidents, or delays at customer sites to ensure that proper procedures are being followed, with proactive follow-up to address concerns and resolve issues efficiently
Conduct business review meetings with customers to assess performance, strengthen partnerships, and drive long-term success.
Partner with sales team to drive growth and expand opportunities within Equipment Service markets
Adjust and execute contingency plans to navigate delays, adverse weather, or on-site emergencies, ensuring continuous progress and operational excellence
Conduct or coordinate pre-building and feasibility assessments, ensuring thorough evaluations to support informed decision-making and project success.
Evaluate data to assess project feasibility, providing insights to support informed decision-making and successful outcomes.
Communicate organizational information to customers or other stakeholders, providing clarity and alignment with project goals and progress.
Communicate and implement organizational policies and procedures, holding leaders and teammates accountable.
Optimize workforce allocation by reviewing and assessing labor requirements at both the job and department levels to ensure efficiency and project success.
Investigate job site and workplace accidents, identifying root causes and implementing correct actions to enhance safety and prevent future incidents.

Benefits

Medical Plan options, including fertility coverage and free mental health and telehealth coverage
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details
Dress For Your Day (casual dress environment)
Paid comprehensive on-the-job training
Company computer provided
Career advancement opportunities