Sr. Epic Consultants - Ambulatory, Cadence, MyChart

Hummingbird Healthcare

1d•$108,300 - $140,800•Remote

About The Position

We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. This is an evergreen posting covering multiple openings across Epic applications. We are currently hiring for Cadence/MyChart and Cadence/Ambulatory specialties, with particular interest in strength on the Ambulatory side. Please tell us which Epic applications you are certified or experienced in when you apply. The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.

Requirements

4 to 5+ years of consistent independent delivery as a consultant, or as an analyst with significant exposure to consultative, cross-functional work, including work in moderately ambiguous contexts.
Hands-on Epic build experience in one or more relevant applications (Ambulatory, MyChart, and/or Cadence), with the ability to work from documented design decisions and configure with minimal ramp-up.
Strong commitment to testing and quality, with an understanding of why rigorous testing matters and how it protects delivery outcomes.
Strong problem framing and decision-making within established practices for client delivery and consultative problem-solving.
Ability to own processes, functions, capabilities, and engagements, with consistent application of structured methods and delivery standards.
Excellent attention to detail and the ability to coordinate across contributors and lead through informal influence to align execution and outcomes.
Demonstrated adaptability in navigating delivery complexity, tradeoffs, or shifting priorities.
Skilled communicator with both technical and non-technical stakeholders, comfortable being client-forward-facing with analysts, operational stakeholders, and executive leaders.
Candidates must be legally authorized to work in the United States without sponsorship.
Must work from a location within the United States with consistent Internet service.
Must be on camera during training and when needed during the workday after training ends.

Nice To Haves

Experience leading small projects or workstreams in consulting, service delivery, or systems contexts, including coordination across partners or functions.
Evidence of improving team practices or outputs through refinements to methods, tools, or processes, especially in ambiguous or evolving situations.
Comfort working in a remote or distributed environment, and experience in a start-up or rapidly growing organization.

Responsibilities

Bring deep Epic expertise to client engagements and turn design decisions into well-built, well-tested solutions.
Deliver high-quality, outcomes-oriented work across client engagements, operating with high independence on complex, moderately ambiguous work.
Take design decisions that have already been made and build them out, focusing on specialty-by-specialty Epic optimizations.
Step in with minimal ramp-up, configure from documented design decisions, and treat thorough testing as essential to quality delivery.
Mentor peers and be a confident, client-facing presence.
Lead problem-solving on client engagements using Hummingbird’s methodologies, and help shape new approaches where they don’t yet exist.
Translate documented design decisions into well-built Epic configuration across your application area, stepping in quickly with minimal ramp-up.
Drive thorough testing of your work, validating builds against requirements and treating quality and testing as core to delivery.
Lead structured discovery to assess current-state workflows, surface gaps and constraints, and define realistic target states.
Own delivery of scoped work across one or more engagement workstreams, coordinating tasks, dependencies, and communication.
Serve as a client-facing point of contact, partnering with analysts, operational stakeholders, and executive leaders.
Proactively surface risks, tradeoffs, and dependencies, and lead resolution within the scope of your responsibilities.
Partner with stakeholders to define engagement outcomes and track performance, recommending course corrections as needed.
Mentor peers through feedback, context-sharing, and practical coaching on methods and decision-making in ambiguous situations.
Leverage technology and automation to improve the efficiency, consistency, and effectiveness of day-to-day work.

Benefits

Comprehensive medical, dental, and vision coverage
Paid time off
401(k) with up to 3% company match
Parental leave (12 weeks of paid Parental Leave for eligible new parents)
Career development support
Two medical plan options (HDHP and PPO) through a national health plan
Free Teladoc access for 24/7 virtual care
Dental and vision coverage, with orthodontia options
Company contributions to your HSA if you choose the HDHP
100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
401(k) with up to 3% company match, auto-enrolled
Flexible PTO
Wellness PTO
11 paid holidays
Free access to counseling and support through our Employee Assistance Program (EAP)