SR EPI Strategist

Zælot • Miami, FL

23h • Onsite

About The Position

Senior strategist owning the Experience Performance Index (EPI) program across one of our clients international brands. Turns guest-experience signals into a measurement system that guides where Research & Design invests, and makes the case to leadership with data.

Requirements

• 7+ years in UX/CX research, experience strategy or insights, incl. senior/lead scope
• Proven experience-measurement / KPI framework design (NPS, CSAT, task success, funnels)
• Strong data storytelling and executive stakeholder management
• Comfort with quantitative and behavioral analytics; large consumer/e-commerce brands a plus
• Experience / CX measurement frameworks & scorecards
• UX research strategy
• Data storytelling & exec presentation
• Behavioral & survey analytics (NPS/CSAT/task success)
• Cross-functional stakeholder management

Nice To Haves

• Travel / hospitality / e-commerce domain
• Analytics tooling (GA4, Adobe, Qualtrics/Medallia)
• SQL / dashboarding

Responsibilities

• Own and evolve the EPI framework, scorecards and health metrics across all three brands
• Translate guest and behavioral data into prioritized, actionable experience insights
• Partner with Research and Design leadership to shape the roadmap and prove impact
• Build and present executive-level reporting and quarterly narratives
• Define instrumentation and success metrics with analytics and product teams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed