Sr. CX Strategist

Motorola Solutions•Chicago, MI

1d•$125,000 - $135,000•Remote

About The Position

The Senior CX Strategist plays a pivotal role in driving Motorola Solutions’ Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business strategy, service design, and seller technology to eliminate operational friction and modernize the pre-sales and sales experience. While the initial scope focuses heavily on Go-to-Market (GTM) strategy, front-office process redesign, and seller-facing technology enhancements (e.g., Salesforce guided UX, CPQ, budgetary quoting tools), this role is designed to evolve. As organizational and customer experience priorities shift across the business, the CX Strategist will flex to lead strategic experience initiatives across other critical touchpoints in the broader customer and operational ecosystem. Your primary immediate goal is to shift sales operations from fragmented, reactive workflows to a user-centric, streamlined sales engine that accelerates deal velocity and elevates seller and customer satisfaction.

Requirements

Bachelor's Degree
5+ years of experience in Customer Experience, Strategy, Service Design, Sales Operations or similar business role
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and Qualitative/Quantitative Stakeholder Discovery.
Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, CRM platform capabilities (Salesforce)
Ability to align cross-functional senior leadership (Sales, Product, IT, RevOps) around a unified experience vision.
Skilled at mapping quantitative sales performance metrics to qualitative seller friction points.
Agility to pivot strategic focus and apply customer/user experience design methodologies across evolving business priorities.

Nice To Haves

Experience: 5+ years in a Customer Experience role, Strategy, Service Design, Sales Operations role, or equivalent

Responsibilities

Drive end-to-end customer and seller journey mapping across key order archetypes (e.g., ASTRO P25, VESTA NXT).
Identify systemic friction that impact our go-to-market velocity, from product and offer launches, to customer engagement and post-sales deal handover
Translate front-stage seller needs and backstage operational constraints into actionable transformation roadmaps.
Adapt journey mapping and experience strategies as business priorities expand into new customer touchpoints and operational domains beyond the front office.
Rethink and simplify quoting and deal configuration processes—targeting a reduction in quote revisions (from 4–5 iterations) and compressing quote creation timelines.
Partner with Sales Engineering, RevOps, IT, and Product teams to standardize early discovery and budgetary proposal workflows.
Bridge the pre-sales to post-sales divide by improving data continuity, transition protocols, and project onboarding visibility.
Serve as the principal CX voice in defining user-centric requirements for seller tools, including Salesforce guided workflows, CPQ simplifications, and mobile/desktop budgetary apps.
Partner closely with UX designers, Product Managers, and IT architects to translate strategic recommendations into intuitive digital prototypes and scalable production tools.
Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT.
Advocate for seller-centric design principles, ensuring technology investments focus on process simplification and data quality rather than adding software complexity.