Sr Enterprise Business Services Analyst

San Manuel Casinos • Highland, CA

1d

About The Position

Under the direction of the Manager, IT Business Services, the Senior Enterprise Business Services Analyst is primarily responsible for providing operational, product, and technology services for the assigned Enterprise & Tribal departments, systems, and applications. This position strives to maximize the efficiency of our enterprise through the application of technology by partnering with assigned departments. In addition, the Senior Enterprise Business Services Analyst mentors other Business Analysts within the team and is the technical lead on large projects related to assigned departments and systems. They are a subject matter expert on several core systems that are assigned to the role.

Requirements

• Bachelor’s degree in Computer Science, Business Administration or a related field required.
• Minimum seven (7) years experience in Information Technology working with enterprise-level applications and services required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Extensive experience with enterprise-level Systems including but not limited to Enterprise Resource Planning (ERP), Workflow Systems, Microsoft 365, Promotional/Marketing Systems, and other enterprise-level systems.
• Excellent problem-solving, interpersonal communication, and project management skills are required.
• Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
• Must have intermediate knowledge of the internet, e-business disciplines, and standards.
• Must be extremely detail-oriented with strong technical verbal and written communication skills and the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
• Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
• Demonstrated knowledge and experience in creating and implementing policy and procedures.
• A valid driver's license and vehicle insurance with minimum liability limits is required.

Responsibilities

• Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors.
• Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management.
• Designs and maintains agreed-upon service level agreements with the enterprise and vendors.
• Maintains knowledge of system capabilities and their application to the specific needs of the enterprise.
• Remains current with system enhancements and new products and how they apply to the enterprise .
• Recommends changes to products and processes to improve how we conduct business.
• Develops and administers application training programs to improve the knowledge and performance of systems.
• Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees