Sr Engineer - End User Services

Ulta Beauty, Inc. • Bolingbrook, IL

11d • Hybrid

About The Position

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent practical experience.
• 5+ years of progressive enterprise end-user computing or endpoint engineering experience, including design, implementation, automation, integration, and production support.
• Demonstrated ability to lead complex incident resolution, root cause analysis, problem management, change implementation, and operational readiness.
• Advanced experience with Microsoft Intune in a large, distributed enterprise environment.
• Advanced experience with Windows and MacOS endpoint engineering, deployment, policy, application packaging, patching, security baselines, and troubleshooting.
• Strong experience with Microsoft Entra ID, Microsoft 365, Microsoft Teams, Exchange, SharePoint, OneDrive, and Microsoft Graph APIs.
• Strong PowerShell scripting and automation skills. Experience with REST APIs, structured data formats, source control, and repeatable engineering practices.
• Experience with ServiceNow Information Technology Service Management (ITSM), CMDB, asset or configuration data, and endpoint management integrations.
• Knowledge of endpoint security, vulnerability remediation, certificate dependencies, identity controls, logging, monitoring, and enterprise best practices.
• Experience developing technical designs, standards, test plans, runbooks, support documentation, and roadmaps.
• Ability to evaluate products and vendor proposals, identify technical and operational risks, and translate findings into clear recommendations.
• Familiarity with approved generative artificial intelligence, prompt engineering, or intelligent automation workflows applied to engineering and operations.
• Strong written and verbal communication skills. Ability to work effectively with technical teams, business partners, vendors, and leadership.
• Ability to manage competing priorities in a fast-paced retail environment and deliver reliable outcomes with limited supervision.
• Off-hours support, including 24x7 on-call participation and planned production changes, may be required.
• Minimal travel may be required to visit Ulta stores or distribution centers or attend training/conferences.

Nice To Haves

• Experience mentoring engineers or providing technical leadership is preferred.

Responsibilities

• Provide complex troubleshooting across devices, identity, network dependencies, cloud services, applications, integrations, and vendor platforms. Coordinate root cause analysis and permanent corrective actions.
• Design and administer Microsoft Intune for Windows endpoints, including enrollment, provisioning, application delivery, configuration profiles, compliance policies, security baselines, update management, reporting, and remediation.
• Partner with Security and Identity teams on Microsoft Entra ID, endpoint security controls, certificates, conditional access dependencies, privileged access, vulnerability remediation, and audit evidence.
• Deliver technical design and support for the overall suite of Microsoft 365 services, including Teams, Email (Exchange, Outlook app, etc.), SharePoint, OneDrive, and Office for the web.
• Leads EUS team’s portion of the project to migrate our on-prem Exchange server to the cloud.
• Develop automation using PowerShell, Microsoft Graph application programming interfaces (APIs), platform-native remediation, reporting tools, and approved orchestration technologies.
• Create engineering standards, support models, runbooks, knowledge articles, monitoring, dashboards, and technical documentation.
• Ensure solutions meet Ulta Beauty architecture, security, privacy, change management, business continuity, disaster recovery, and operational support requirements.
• Plan and execute production changes with appropriate testing, backout plans, communications, and validation. Account for retail peak periods and established change freeze requirements.
• Use approved artificial intelligence-assisted tools to accelerate analysis, scripting, testing, documentation, and operational response without compromising security, privacy, or quality.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree